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Instabug, the YC startup out of Cairo, is out of beta to squash mobile bugs

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Re: Instabug, the YC startup out of Cairo, is out of beta to squash mobile bugs

#11

Post by okgabr »

omaranto wrote: post #10
okgabr wrote: post #6

Earlier quoted context omitted.

Instabug's other cofounder here. Wow, that does sound frustrating and I'm sorry we let you down. I thought we did enough to communicate those changes, but obviously that wasn't the case. This is a learning experience for us and we'll definitely do better next time. But let me explain the things we did do, because I'm not sure yet how the information didn't reach you. We've been reacting very quickly (as fast as we co…

How far in advance do you believe you notified your users?

The main change in v3.0 was that we moved the custom statuses into tags. We thought that would be a good idea to automate the workflow and make use of the tags given it's agility. We did the migration but we didn't think it'll break anyone's workflow. That's why we didn't think that we should notify anyone before launching, and that was our mistake. We explained the logic behind the change after we launched but we should have done that before we launched.

Re: Instabug, the YC startup out of Cairo, is out of beta to squash mobile bugs

#12

Post by niij »

okgabr wrote: post #11
omaranto wrote: post #10

Earlier quoted context omitted.

How far in advance do you believe you notified your users?

The main change in v3.0 was that we moved the custom statuses into tags. We thought that would be a good idea to automate the workflow and make use of the tags given it's agility. We did the migration but we didn't think it'll break anyone's workflow. That's why we didn't think that we should notify anyone before launching, and that was our mistake. We explained the logic behind the change after we launched but we sh…

To;dr: they didn't.

Re: Instabug, the YC startup out of Cairo, is out of beta to squash mobile bugs

#13

Post by ignoramous »

okgabr wrote: post #7
cheez wrote: post #5

17 engineers and they've raised $300K? Perhaps they're already cashflow positive and are just getting the mechanics in place.

Actually yes, we're cashflow positive. But we don't really call ourselves mechanics, we prefer the word "pharaohs". Would love to hear your feedback once you try the product that the pharaohs have built!

He meant the "business machine" is well-oiled...

Honest q: Have you surveyed your competitors? HelpShift seems to be a pretty solid offering.

Also, alf mabrook!

Re: Instabug, the YC startup out of Cairo, is out of beta to squash mobile bugs

#14

Post by dogma1138 »

cheez wrote: post #5

17 engineers and they've raised $300K? Perhaps they're already cashflow positive and are just getting the mechanics in place.

Well to be fair the median salary in Egypt is about 8000$ per year, when you don't have to pay 150-200K per head to onboard engineers 300K can get you a long way (if you think about it their entire team might cost less than what a single engineer in a SV startup will be earning, sucks I know but it's the reality in that region).

Asia, some parts of Africa and some parts of the Middle east are now some what ripe for investment as far as tech startups go, the barrier of entry for learning development has been lowered sufficiently and education in some places is actually quite available and well established these days.

These aren't regions in which you need to have multiple series of funding and raise millions to be able to pull even a power point presentation of the ground. Places like Cairo which have quite good higher education can be considerably cheaper than the baltic states and eastern europe were 5-8 years ago and if you develop a non-regional product you can have a huge return on investment, and it also allows companies to become cash flow positive very quickly as their yearly burn rate is probably lower than the price of some investor relation event/party in SV.

Re: Instabug, the YC startup out of Cairo, is out of beta to squash mobile bugs

#15

Post by okgabr »

ignoramous wrote: post #13
okgabr wrote: post #7

Earlier quoted context omitted.

Actually yes, we're cashflow positive. But we don't really call ourselves mechanics, we prefer the word "pharaohs". Would love to hear your feedback once you try the product that the pharaohs have built!

He meant the "business machine" is well-oiled... Honest q: Have you surveyed your competitors? HelpShift seems to be a pretty solid offering. Also, alf mabrook!

Helpshift is doing a good job indeed. What differentiate us is that we offer one SDK and one dashboard to view bugs, feedback and crashes, and act accordingly on each one (i.e., assign bugs and crashes or forward them to a bug tracker, and reply to feedback). Plus Instabug captures far more details (screenshot, device details and user steps) to help developers trace bugs faster. I'd really love to hear your feedback once you try v3.0
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