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In-N-Out Files Lawsuit Against Food Delivery Startup DoorDash

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Re: In-N-Out Files Lawsuit Against Food Delivery Startup DoorDash

#11

Post by danso »

FWIW, Eater published an article 5 days ago that discussed examples of New York eateries who are either OK or annoyed with being listed without permission

http://ny.eater.com/2015/11/6/9678206/door-dash-delivery-nyc

> But not all restaurants on DoorDash know that they're listed. Tommy Ferrick, owner of Delilah's Steaks in Greenpoint, says he rejected an offer from a DoorDash salesperson months ago due to a 20 to 25 percent commission fee. More than 50 percent of his cheesesteak business is from delivery, and he's already paying GrubHub a commission that ends up being three times higher than his rent every month. He's currently trying to get more people to just order directly through the restaurant. But a few weeks ago, his business started getting pick-up orders from DoorDash. He looked on the site and was shocked to see the Delilah's Steaks logo and full menu listed as an available restaurant, with significant price markups. A cheesesteak costs $11 in the shop, for example, but DoorDash charged $16.95 for it. "I was livid," says Ferrick, who worries about quality control for deliveries he doesn't know about.

Doughnut Plant seems meh about it:

> Still, DoorDash lists three of four Doughnut Plants shops on the site without the company's permission — but PostMates, Doughnut Plant's preferred delivery merchant, did reach out before posting the menu, according to the bakery's creative director Jeff Magness. The Doughnut Plant logo DoorDash posts is also incomplete, Magness adds. "I don't like [that] it makes it look like we are working with them," he writes in an email. "That said, we haven't received complaints from customers."

Re: In-N-Out Files Lawsuit Against Food Delivery Startup DoorDash

#13

Post by sneak »

whoiskevin wrote: post #12

I don't know how DoorDash could make In-N-Out food worse. Seriously their food is not good. I see the trademark angle but the quality? Please they should start with making something worth while.

I believe you may have a minority opinion.

Re: In-N-Out Files Lawsuit Against Food Delivery Startup DoorDash

#14

Post by roghummal »

sneak wrote: post #13
whoiskevin wrote: post #12

I don't know how DoorDash could make In-N-Out food worse. Seriously their food is not good. I see the trademark angle but the quality? Please they should start with making something worth while.

I believe you may have a minority opinion.

Those fries...

Re: In-N-Out Files Lawsuit Against Food Delivery Startup DoorDash

#15

Post by neotek »

bobbles wrote: post #3

Services like this have taken off in Sydney (HungryAndLazy, Menulog, etc) It's made getting delivery food here SO much better, as it's many smaller family owned stores that now get massive business if they have better food

The difference is that restaurants sign up to offer their existing delivery services to customers through H&L and Menulog, who are merely the conduit through which orders are placed. It's still the restaurant making the deliveries, and they can choose to pull out at any time.

It's crazy how popular they've become; just about everybody I know uses Menulog and Eat Now to order food, and if your restaurant isn't on it, we'll probably never know about you.

Re: In-N-Out Files Lawsuit Against Food Delivery Startup DoorDash

#16

Post by greggman »

Hilyin wrote: post #4

Trademark stuff, ok, it makes sense they can't use their logos and such. But the whole quality control, food handling, meh. Soon as it's paid for and in the customer's hands, it's the customer's business what happens to it next, not In-N-Outs, it's not theirs anymore.

If you get a bad experience because DoorDash took too long or dropped the box and didn't tell you I suspect some/many/most? people might blame the restaurant, not DoorDash. So in that sense I can see why In-N-Out would care since from their POV DoorDash is appearing to represent them to customers.

Re: In-N-Out Files Lawsuit Against Food Delivery Startup DoorDash

#18

Post by mturmon »

dllthomas wrote: post #9
smokeyj wrote: post #6

Earlier quoted context omitted.

In-N-Out burgers aren't owned but rather licensed. Contingent on not being door-dash. Read the EULA.

Is that what that text is at the bottom of my fries?

Yep, John 3:16 IIRC.

Re: In-N-Out Files Lawsuit Against Food Delivery Startup DoorDash

#19

Post by BinaryIdiot »

whoiskevin wrote: post #12

I don't know how DoorDash could make In-N-Out food worse. Seriously their food is not good. I see the trademark angle but the quality? Please they should start with making something worth while.

I'm going to go down the off-topic path with you as I would agree with you. On my last trip out to SF I tried them and I was really underwhelmed. As far as fast food burgers and fries went I enjoyed Carl's Jr. far more.

The fries at In-N-Out is an interesting paradox. Without sauce they taste almost like nothing; the blandest fast food fries I've ever eaten. With sauce? It's okay. A bit too soggy for my liking but okay.

Re: In-N-Out Files Lawsuit Against Food Delivery Startup DoorDash

#20

Post by danso »

whoiskevin wrote: post #12

I don't know how DoorDash could make In-N-Out food worse. Seriously their food is not good. I see the trademark angle but the quality? Please they should start with making something worth while.

I assume others are going to downvote you to oblivion so I'll upvote you :)

I've used DoorDash before but not for In-N-Out...I wonder how many Stanfordians have done so, given that DoorDash is a product of Stanford graduates and of the incredibly annoying fact that In-N-Out is in the 2 nearby localities (Redwood City and Mountain View), but not Palo Alto or Menlo Park...Anyone who has been around the area know why In-N-Out hasn't managed to get a place near Stanford? This is the first California city I've lived in without its own In-N-Out. I would definitely use DoorDash for In-N-Out delivery.

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