Major Dreamhost Billing screwup.
dreamhoststatus.com
Major Dreamhost Billing screwup.
1–10 of 21 posts
Re: Major Dreamhost Billing screwup.
#2It's impressive how well they've handled it. They posted an immediate, transparent blog post, and gave regular updates.
Re: Major Dreamhost Billing screwup.
#3It's impressive how well they've handled it. They posted an immediate, transparent blog post, and gave regular updates.
I don't see any other way to handle those situations, really.
If you're trustworthy, then operate in full daylight.
Re: Major Dreamhost Billing screwup.
#4It's impressive how well they've handled it. They posted an immediate, transparent blog post, and gave regular updates.
I think the light-hearted (whoops! we screwed up!) tone is the absolute wrong one to take. Have you seen some of the comments? The over billing mess caused a lot of damage to their reputation. It wouldn't be a big deal, but refunds from an overcharge can take several weeks. If they charged someone's checking account, that's bad news.
Re: Major Dreamhost Billing screwup.
#5It's impressive how well they've handled it. They posted an immediate, transparent blog post, and gave regular updates.
I don't see any other way to handle those situations, really. If you're trustworthy, then operate in full daylight.
Compared to Omnidrive, DreamHost handled a technical problem infinitely better.
Re: Major Dreamhost Billing screwup.
#6It's impressive how well they've handled it. They posted an immediate, transparent blog post, and gave regular updates.
I think the light-hearted (whoops! we screwed up!) tone is the absolute wrong one to take. Have you seen some of the comments? The over billing mess caused a lot of damage to their reputation. It wouldn't be a big deal, but refunds from an overcharge can take several weeks. If they charged someone's checking account, that's bad news. http://blog.dreamhost.com/2008/01/15/um-whoops/
Wow.. Yeah, that one is way over the top. It seems like customers are going to be upset that he's spending time putting together a silly blog post instead of fixing the problem. Status updates are great, but childish posts.. Not so much.
Re: Major Dreamhost Billing screwup.
#7I didn't read all 900+ comments, but I wonder how many were affected like the first commenter (overdrawn bank account). Dreamhost isn't likely to refund the cost of the overdraft fee, which unfortunately, can get expensive depending on your bank. It'll be interesting to see what transpires in the coming days.
Re: Major Dreamhost Billing screwup.
#8Wow... nice job Dreamhost!
Re: Major Dreamhost Billing screwup.
#9I didn't read all 900+ comments, but I wonder how many were affected like the first commenter (overdrawn bank account). Dreamhost isn't likely to refund the cost of the overdraft fee, which unfortunately, can get expensive depending on your bank. It'll be interesting to see what transpires in the coming days.
If Dreamhost doesn't refund overdraft fees the chatter on the internet will be very, very bad PR.
Re: Major Dreamhost Billing screwup.
#10I used Dreamhost at one point and regretted it the month after. They're just plain awful. Not even their shared hosting plan is what they claim it is... they shut down mine after ONE blog post became popular and started receiving a lot of hits.
Just stay away.