Google hacked account

#1

Post by hmoghnie » Tue, Jun 30, 2015, 10:55 AM UTC

Despite Google boasting of hiring the best engineers. Their system give us mortals hope that our applications are not so bad after all. Let me explain the pain I am going through to recover my hacked gmail account. First, there is no way to talk to someone, their responses are canned, and to top it off, they send you to a link to submit a password request.

So far not a problem, but the email you get back after sending the password reset request contains a link to a page that allows you to cancel the request (not sure the genius who had this idea). Now that the email is hacked, the hacker can read the emails and click to cancel the recovery process. And the vicious cycle continues.

What to do?

Re: Google hacked account

#2

Post by BtM909 » Tue, Jun 30, 2015, 11:17 AM UTC

I'm assuming you've tried this: https://support.google.com/mail/answer/50270?hl=en&ref_topic....

On the other hand, it is a free service. If you'd have the business subscription, they do have a helpdesk you can contact by phone: https://www.google.com/work/apps/business/support/

Re: Google hacked account

#3

Post by cbaleanu » Tue, Jun 30, 2015, 11:17 AM UTC

You can also receive a pin code via sms on your phone...

Re: Google hacked account

#4

Post by hmoghnie » Tue, Jun 30, 2015, 11:23 AM UTC

cbaleanu wrote: post #3

You can also receive a pin code via sms on your phone...

The hacker has modified that number too

Re: Google hacked account

#5

Post by hmoghnie » Tue, Jun 30, 2015, 11:24 AM UTC

BtM909 wrote: post #2

I'm assuming you've tried this: https://support.google.com/mail/answer/50270?hl=en&ref_topic... . On the other hand, it is a free service. If you'd have the business subscription, they do have a helpdesk you can contact by phone: https://www.google.com/work/apps/business/support/

Tried that, It will send me a link to the original hacked email with a link to cancel the request !!!!

Re: Google hacked account

#6

Post by andybak » Tue, Jun 30, 2015, 11:34 AM UTC

Try posting to Hacker News in the hope someone with some authority deigns to intervene. It helps if you a high-profile blogger or known industry luminary.

The prospects for the rest of us are fairly bleak.

Re: Google hacked account

#7

Post by itsbits » Tue, Jun 30, 2015, 11:35 AM UTC

Someone hacked and deleted my gmail account back in 2008. And I wasn't able to create another with same name. It was like my life that time coz I had all my personal backups as mails in that one. Since then I keep a copy in my harddrive as well even when I have cloud account.

Re: Google hacked account

#8

Post by [deleted] » Tue, Jun 30, 2015, 11:36 AM UTC

[deleted]

Re: Google hacked account

#9

Post by sparticvs » Tue, Jun 30, 2015, 11:38 AM UTC

BtM909 wrote: post #2

I'm assuming you've tried this: https://support.google.com/mail/answer/50270?hl=en&ref_topic... . On the other hand, it is a free service. If you'd have the business subscription, they do have a helpdesk you can contact by phone: https://www.google.com/work/apps/business/support/

It's not a free service, and it never has been. I pay them with my personal information and not with national currencies.

Re: Google hacked account

#10

Post by hmoghnie » Tue, Jun 30, 2015, 11:38 AM UTC

andybak wrote: post #6

Try posting to Hacker News in the hope someone with some authority deigns to intervene. It helps if you a high-profile blogger or known industry luminary. The prospects for the rest of us are fairly bleak.

will try, thx