What happens when a host cancels with Airbnb?

#1

Post by blackdogie » Mon, Feb 17, 2014, 7:28 PM UTC

What happens when a host cancels with Airbnb?
paulsavage.eu

Re: What happens when a host cancels with Airbnb?

#2

Post by msandford » Mon, Feb 17, 2014, 9:04 PM UTC

I can't tell; did this guy lose 50% of his $1200 or not?

If he did and AirBnB is just keeping it, shame on them. That's gross incompetence and people should rightly boycott.

If he didn't, he should fix the article to show that in fact AirBnB isn't grossly incompetent.

Re: What happens when a host cancels with Airbnb?

#3

Post by blackdogie » Mon, Feb 17, 2014, 9:05 PM UTC

msandford wrote: post #2

I can't tell; did this guy lose 50% of his $1200 or not? If he did and AirBnB is just keeping it, shame on them. That's gross incompetence and people should rightly boycott. If he didn't, he should fix the article to show that in fact AirBnB isn't grossly incompetent.

Hi, I didn't lose anything. I said if I cancel I'd lose 50%, if they cancel they lose 3%

Re: What happens when a host cancels with Airbnb?

#4

Post by [deleted] » Mon, Feb 17, 2014, 9:08 PM UTC

msandford wrote: post #2

I can't tell; did this guy lose 50% of his $1200 or not? If he did and AirBnB is just keeping it, shame on them. That's gross incompetence and people should rightly boycott. If he didn't, he should fix the article to show that in fact AirBnB isn't grossly incompetent.

[deleted]

Re: What happens when a host cancels with Airbnb?

#5

Post by sheetjs » Mon, Feb 17, 2014, 9:09 PM UTC

The "voucher" seems paltry. How does it compare to the price difference of using a hotel?

Re: What happens when a host cancels with Airbnb?

#6

Post by eli » Mon, Feb 17, 2014, 9:10 PM UTC

blackdogie wrote: post #3

msandford wrote: post #2

I can't tell; did this guy lose 50% of his $1200 or not? If he did and AirBnB is just keeping it, shame on them. That's gross incompetence and people should rightly boycott. If he didn't, he should fix the article to show that in fact AirBnB isn't grossly incompetent.

Hi, I didn't lose anything. I said if I cancel I'd lose 50%, if they cancel they lose 3%

I understood what you wrote, but it is pretty confusing the way it's written. Maybe you want to add a clarification?

Re: What happens when a host cancels with Airbnb?

#7

Post by blackdogie » Mon, Feb 17, 2014, 9:12 PM UTC

eli wrote: post #6

blackdogie wrote: post #3

Earlier quoted context omitted.

Hi, I didn't lose anything. I said if I cancel I'd lose 50%, if they cancel they lose 3%

I understood what you wrote, but it is pretty confusing the way it's written. Maybe you want to add a clarification?

Sure. Will fix it now. Server getting batter at the moment.

Re: What happens when a host cancels with Airbnb?

#8

Post by arthurgibson » Mon, Feb 17, 2014, 9:13 PM UTC

I understand the sentiment, there should be some way to flag the listing on AirBNB or penalize the renter, but lets be fair to the renter and leave their address out of the post. I'm sure everyone is breaking leases and condo regulations to give out a discount to us.

Re: What happens when a host cancels with Airbnb?

#9

Post by eropple » Mon, Feb 17, 2014, 9:18 PM UTC

arthurgibson wrote: post #8

I understand the sentiment, there should be some way to flag the listing on AirBNB or penalize the renter, but lets be fair to the renter and leave their address out of the post. I'm sure everyone is breaking leases and condo regulations to give out a discount to us.

If you want to conduct business in an environment where you have no legal recourse, then your reputation is the only thing someone you screw can really attack. Fair is fair.

Re: What happens when a host cancels with Airbnb?

#10

Post by ashray » Mon, Feb 17, 2014, 9:21 PM UTC

Well, this is some way similar to the experience I had when renting through AirBNB in Rio de Janeiro during carnival. We were 4 people and booked a place with two bedrooms which said it accommodates 4 people. Sounds right.

When we showed up at the place, there were just 3 beds - a double bed in one room and a single bed in another.

Mind you, this being carnival season and stuff, we were paying a handsome amount for our rental. However, when we got in touch with the host (he lives in the US with his wife, a care taker opened the house for us..) he refused to acknowledge the issue. He said: "There's a couch in the living room, one of you can sleep there - that way the house accommodates 4 people".

So we got in touch with AirBNB support who said they would find us another place. Of course they couldn't - everything is sold out during carnival. So, they finally decided to refund the "AirBNB fee" to us (about USD 54) so that we could use it to buy an inflatable mattress to put on the floor.

I asked them why they couldn't give us a full refund considering this was absolutely unacceptable as they should take responsibility for incorrect listings that lead to situations like this. (for what it's worth, Expedia, etc. have a far higher standard of customer service when it comes to stuff like this) They replied saying that the host had already been paid out - as if that's our problem.. =/

Anyway, we had no choice but to stay so we did indeed buy an inflatable mattress... AirBNB's customer support however was pretty terrible and the host was a complete asshole to us.