Intercom raises a Series B round of $23M
insideintercom.io
Intercom raises a Series B round of $23M
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Re: Intercom raises a Series B round of $23M
#2> Your vision is the ceiling for your company’s potential. You’ll never be a billion dollar business if you’re not deliberately working to get there. And in venture capital, it doesn’t make sense to invest in anyone who isn’t at least trying to build a business that size.
If I read between the lines correctly:
Intercom the CRM focused on medium to small web apps as we know it will be gone soon. Intercom the Big Serious Business CRM but with a friendly interface is the new direction.
Congratulations to the team — Salesforce is definitely needing better competition. Congratulations to whatever is second-place to the current iteration of Intercom.
You don't get to a billion dollars without snubbing the initial customers.
Re: Intercom raises a Series B round of $23M
#3“My hiring philosophy is aim high. Get people you think you can’t get. Shock people that you were able to get a certain person.”
And then go ahead and hiring executives and managers who're not outsiders. Sorta like what Marissa did with that French dude.
Re: Intercom raises a Series B round of $23M
#4Great post. I met Eoghan a while back, not long after they'd graduated from 500 Startups and I remember thinking "Smart guy, simple idea, huge market." Great to see that they're knocking it out of the park.
Re: Intercom raises a Series B round of $23M
#5There's some real gold in some of those blog posts on there. Well worth reading.
Re: Intercom raises a Series B round of $23M
#6Intercom's story has been a wonderful one to watch. They're a particular inspiration for those of us in Ireland; they've consistently aimed high, have set high standards for themselves, and generally raised the bar for Irish companies.
Their blogging has been interesting since before Intercom was even incorporated (at their consultancy company, Contrast's[1], blog).
They're also a bunch of smart, down to earth people.
Exceptional folks. Congratulations.
Re: Intercom raises a Series B round of $23M
#7> Your vision is the ceiling for your company’s potential. You’ll never be a billion dollar business if you’re not deliberately working to get there. And in venture capital, it doesn’t make sense to invest in anyone who isn’t at least trying to build a business that size. If I read between the lines correctly: Intercom the CRM focused on medium to small web apps as we know it will be gone soon. Intercom the Big Serio…
I'm 'affraid' that's what will happen, hopefully pricing won't change very soon
Re: Intercom raises a Series B round of $23M
#8Really great news for the guys & gals at Intercom, Delighted that they're from Ireland too. Nice to have some good news around here for a change.
I've had the pleasure of meeting a few of them and what can I say, they're extremely passionate about what they do!
Congratulations.
Re: Intercom raises a Series B round of $23M
#9You should read Intercom's founder article about product management http://insideintercom.io/product-strategy-means-saying-no/
Re: Intercom raises a Series B round of $23M
#10> FOCUS ON ENGAGEMENT QUALITY BEFORE ENGAGEMENT QUANTITY
I'm glad they touched on this. I've heard from several sources that many VCs don't care about engagement at all, as long as growth is massive - which seems crazy to me.
For my own SaaS, I'm focusing entirely on engagement and getting the service right before scaling up. I'm constantly talking to early users, gathering feedback and iterating. It's a slow and painful process, but it's reassuring that Intercom also did this.