Why we are not afraid of Microsoft
blog.freshdesk.com
Why we are not afraid of Microsoft
1–10 of 38 posts
Re: Why we are not afraid of Microsoft
#2In the face of certain despair, it's humorous that Freshdesk pulls off the "I'm so smug, come join us" pitch. If I was a Freshdesk customer, I'd be a little worried about the political pow-wow being played. It's quite clear that Freshdesk is looking to get acquired by Microsoft. One of the prerequisites is to smacktack the ol' Microsoft 'legacy' and then whistle dixie.
Re: Why we are not afraid of Microsoft
#3In the face of certain despair, it's humorous that Freshdesk pulls off the "I'm so smug, come join us" pitch. If I was a Freshdesk customer, I'd be a little worried about the political pow-wow being played. It's quite clear that Freshdesk is looking to get acquired by Microsoft. One of the prerequisites is to smacktack the ol' Microsoft 'legacy' and then whistle dixie.
Also, watchout when you bad mouth them on HN, they use shady tactics to downvote comments written against them (I was a victim once; their employees downvoted me in groups). I don't trust this company nor their employees at all - In fact, it doesn't take a genius to figure out that this blog post was posted by one of their employees and the blog post is just a glorified landing page.
"We're not scared of Microsoft, so signup right now"Re: Why we are not afraid of Microsoft
#4In the face of certain despair, it's humorous that Freshdesk pulls off the "I'm so smug, come join us" pitch. If I was a Freshdesk customer, I'd be a little worried about the political pow-wow being played. It's quite clear that Freshdesk is looking to get acquired by Microsoft. One of the prerequisites is to smacktack the ol' Microsoft 'legacy' and then whistle dixie.
I look at the article and instead say “well played, Freshdesk—well played!”
It doesn’t look to me that they’re looking to get acquired at all; they’re just making very good use of a rare PR situation which could much more easily, but much less effectively, be ignored. If I was a contented Freshdesk customer I would expect to be very pleased by such an article which gives such assurance that they’re not going anywhere. (As it is, I’m not a customer—but I do like the look of their product and would recommend trying it if such a need was coming up in anything I was involved in.)
Re: Why we are not afraid of Microsoft
#5In the face of certain despair, it's humorous that Freshdesk pulls off the "I'm so smug, come join us" pitch. If I was a Freshdesk customer, I'd be a little worried about the political pow-wow being played. It's quite clear that Freshdesk is looking to get acquired by Microsoft. One of the prerequisites is to smacktack the ol' Microsoft 'legacy' and then whistle dixie.
Also, watchout when you bad mouth them on HN, they use shady tactics to downvote comments written against them (I was a victim once; their employees downvoted me in groups). I don't trust this company nor their employees at all - In fact, it doesn't take a genius to figure out that this blog post was posted by one of their employees and the blog post is just a glorified landing page. "We're not scared of Microsoft, s…
What makes you so sure you were downvoted by freshdesk employees and not just HNers who thought your comment was ineffective at portraying a useful point?
note: I am not nor have ever been a freshdesk employee
Re: Why we are not afraid of Microsoft
#6Dynamics CRM requires consultants to install, servers to run, etc. etc.
It's bizarre anyone would say something so colossally stupid and be so ignorant of reality to say an add-on to an expensive and complicated CRM system will put standalone offerings out of business unless they were a Dynamics consultant.
Oh, Gene Marks is a Dynamics consultant.
No news here, no news in the original article, it's all just advertising.
Re: Why we are not afraid of Microsoft
#7Nobody is anymore.
Re: Why we are not afraid of Microsoft
#8Microsoft didn't have to acquire anything to compete with most SaaS businesses:
They have Excel.
Small businesses have tighter budgets, but often the owner is the person doing certain tasks that in a big corporation would be given to interns. Because they do the work themselves, they're more open to try new software to improve their workflow. They're willing to pay $50 every month to be able to do something in a more efficient or enjoyable way, even though they could pay $500 (a fictional figure) once and buy Office or some established software to manage some aspect of their business, but feel miserable doing it.
However, many small business owners, after researching the competition, decide to do as the big guys are doing, and go with bloated, clunky software in hopes of eventually becoming big too.
That's why, it seems to me, it's relatively easy to run a simple SaaS with 200-500k yearly revenue, but hard to scale it to millions.
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The target audience for this post is probably Freshdesk customers, not me. If I were a Freshdesk customer, I'd me more confident if the reasons listed were a better customer support, better user experience, being likely to stay in business for longer... instead, they went with "the competition is crappy and slow to act".
Re: Why we are not afraid of Microsoft
#9So brave of them.
Re: Why we are not afraid of Microsoft
#10Microsoft didn't have to acquire anything to compete with most SaaS businesses: They have Excel. Small businesses have tighter budgets, but often the owner is the person doing certain tasks that in a big corporation would be given to interns. Because they do the work themselves, they're more open to try new software to improve their workflow. They're willing to pay $50 every month to be able to do something in a more…
"If I were a Freshdesk customer, I'd me more confident if the reasons listed were a better customer support, better user experience, being likely to stay in business for longer..."
Fair points, but our existing customers already know about our user experience and customer support. And if I am going to talk about that, it is not going to be very credible anyway as I am biased :) But a quick review of our Google apps marketplace review will tell you that's exactly what our customers love about us.