Wow, or from the When-Apple-Became-the-Borg Department
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Wow, or from the When-Apple-Became-the-Borg Department
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Re: Wow, or from the When-Apple-Became-the-Borg Department
#2Apple and Google do take very cold, inhuman approaches toward customer service (or lack of it.) Except in the case of the Apple Store where the employees are generally quite friendly, even if their actual helpfulness varies greatly from individual to individual.
That said, it would be moronic of them to allow comments/threads which are advocating people to take legal action against the company on their own boards. It doesn't matter if the customer is right or not, those kinds of posts are only going to result in more angry, pitchfork wielding customers. I expect pretty much any company, even ones much more customer friendly than Apple, would remove such posts.
Re: Wow, or from the When-Apple-Became-the-Borg Department
#3I'm not sure how this is a particularly different policy from any mega-corporation. I've never seen any great support on online forums from the company in question. If you're having a wi-fi problem, follow the company's support potocol, which in this case is probably go to the genius bar and get it fixed. Where you'll probably have a better experience than if you tried to get help for a competing product.
I wish company forums did have more interaction than they do, but it's certainly not an Apple thing. They are universally "community" run and company censored.
Re: Wow, or from the When-Apple-Became-the-Borg Department
#4Since 2006 when I first switched I don't remember Apple ever officially posting in those forums. This isn't something new. Their support channels are the phone number, and employees at the store. The forums are just their for archive really.
Re: Wow, or from the When-Apple-Became-the-Borg Department
#5I'm not sure how this is a particularly different policy from any mega-corporation. I've never seen any great support on online forums from the company in question. If you're having a wi-fi problem, follow the company's support potocol, which in this case is probably go to the genius bar and get it fixed. Where you'll probably have a better experience than if you tried to get help for a competing product. I wish comp…
This is only the first point of his post. The second, and more important, point being that Apple employees are actively deleting messages in which users explain how one can exerce their warranty rights to get the iPhone replaced.
Re: Wow, or from the When-Apple-Became-the-Borg Department
#6Apple and Google do take very cold, inhuman approaches toward customer service (or lack of it.) Except in the case of the Apple Store where the employees are generally quite friendly, even if their actual helpfulness varies greatly from individual to individual. That said, it would be moronic of them to allow comments/threads which are advocating people to take legal action against the company on their own boards. It…
Google phone support for Chromebooks is surprisingly good.
Re: Wow, or from the When-Apple-Became-the-Borg Department
#7Anyone old enough to remember Apple back in the 90s?
This sort of activity reminds me of the actions Apple took to try and hide the mess of the roll-out of Open Transport and all the network mess it caused for folks.
Re: Wow, or from the When-Apple-Became-the-Borg Department
#8Why did not he just call apple or visit their store?
I want to see him dealing with Google or other big company via community forums, I remember a story on HN when a nexus was released and people could not get the phone for months after they paid for it, they could not even get a phone number to call and ask a question. Apple has a genius bar at their stores and a phone support, you can not seriously expect a reply from apple representative on a community forum.
Re: Wow, or from the When-Apple-Became-the-Borg Department
#9Google has a better approach here. In their forums, they will promote power users to semi-moderators. These people then, drunk on the (useless) power bestowed upon them by Google, do their best to fend off and send into nirvana actual problems, or just shower askers with pointless routine stuff (reinstall, turn it off and on again) until they give up.
Re: Wow, or from the When-Apple-Became-the-Borg Department
#10Why did not he just call apple or visit their store? I want to see him dealing with Google or other big company via community forums, I remember a story on HN when a nexus was released and people could not get the phone for months after they paid for it, they could not even get a phone number to call and ask a question. Apple has a genius bar at their stores and a phone support, you can not seriously expect a reply f…
His main complaint was the censoring of posts related to warranties, the technical problem and the "no comments" were smaller issues.