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This Call Is Being Recorded

shkspr.mobi

1–10 of 33 posts

Re: This Call Is Being Recorded

#3
"More than that, for some people [that the call is being recorded] really improves their attitude and their service."

I'm interested in hearing in what ways a caller's attitude changes when they know a call is being recorded.

Re: This Call Is Being Recorded

#5
From the link:

>In the UK, it is perfectly legal for an individual to record their calls - and there is no need to inform the other party nor obtain consent.

This is missing an important qualifier. In the UK it is legal to record a call without telling the other party for your own use. However, if you intend to make the call available to a third party, you must have consent. You couldn't record a call without telling someone and then put it up on your blog, for example.

Other countries will and do vary!

Re: This Call Is Being Recorded

#6
I've been wondering why this isn't standard already. I would love to have my phone record every call I make. It could store the raw audio, tag it with metadata about who was on the call, what time it occurred, and where I was. It could do speech to text asynchronously (if you store the raw audio forever, you could potentially get better transcripts as technology improves).

I would love it if Siri was paying attention to things said during the call. It could suggest calendar entries, notes, and reminders based on things said.

Then of course, all of the transcripts would be searchable via Spotlight or whatever indexing system one uses.

This reminds me that it annoys me that there are no useful actions available on iOS for working with voicemail. I often would love to forward a voicemail to email in order to delegate a task.

Re: This Call Is Being Recorded

#7
post #5

From the link: > In the UK, it is perfectly legal for an individual to record their calls - and there is no need to inform the other party nor obtain consent. This is missing an important qualifier. In the UK it is legal to record a call without telling the other party for your own use . However, if you intend to make the call available to a third party, you must have consent. You couldn't record a call without telli…

"own use" - does that include a business's own use?

For example, could my employees record some calls for each other's use within the business, or would that count as a third party, if those call recordings remained private to the company?

Re: This Call Is Being Recorded

#9
post #7
post #5

From the link: > In the UK, it is perfectly legal for an individual to record their calls - and there is no need to inform the other party nor obtain consent. This is missing an important qualifier. In the UK it is legal to record a call without telling the other party for your own use . However, if you intend to make the call available to a third party, you must have consent. You couldn't record a call without telli…

"own use" - does that include a business's own use? For example, could my employees record some calls for each other's use within the business, or would that count as a third party, if those call recordings remained private to the company?

It seems to be standard practice to have a "calls may be recorded for training purposes" disclaimer these days. Some even say "please tell the operator straight away if you do not wish to be recorded".

This doesn't really tell you what's legal or not, but I would assume that the only reason they put that stuff in is because they have to.

Re: This Call Is Being Recorded

#10
Given the storage size of the Black Star, all calls worldwide are being recorded. Forever. "Just in case".

But ironically you can go to prison in many states in the USA if you record calls without the other party agreeing.

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