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Fixing Toxic Online Behavior in League of Legends

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Re: Fixing Toxic Online Behavior in League of Legends

#2
That was an interesting watch.

I can't help but feel the tribunal would inevitably lead to holier than thou attitudes, they would vote on surface behavior rather than intent and effect. To put that in context, I used to play Planetside with a clan called Obsidian Empire. We had a player there that was the most vial, crude son-of-a-bitch I had ever seen (well, heard). If you screwed up he'd be on you fast. But he was so outlandish that really everyone loved him.

Addressed in a setting as puritanical as the tribunal, he'd never make it. People are likely to vote on shortly adopted principles and on the surface behavior, rather than what message the player actually sent to who the player was talking to.

it's disinfectant, for sure, disinfectant gets rid of alot of problems. Serious problems in fact. It may sound incredulous to argue against it when weight against disinfectants benefits. I'd bet allot of the hackers reading this would rather my friend simply not be such a prick.

I'm glad it's there, but I would prefer a system where a good intentioned friend would survive the process.

Re: Fixing Toxic Online Behavior in League of Legends

#3
I think the approach that Valve takes to this in DotA 2 is pretty phenomenal. If you get reported you are put into a 'low priority' pool, since the people who play in this pool are generally there for a reason it makes a very effective punishment. If you play a day's worth of games with people who are total assholes you see how much it sucks to be on the receiving end. I'm consistently impressed with how the community in DotA 2 will permit long pauses, be courteous, and in general nicer than any other game I've played. Also the pace of this talk is infuriatingly slow.

Re: Fixing Toxic Online Behavior in League of Legends

#5
Funnily enough, I built something to solve this problem [1]. It's working out alright [2].

It's fascinating what a simple humanizing 'hi' (with a smiley face) can do to the outcome of a game.

It's straightforward enough to match people perfectly based on skill level, but the pseudo-anonymity and high volume of games means that you often never see the same people again. It's easy to abuse them and never even consider your own mistakes.

The best players focus purely on their own play and their own mistakes; they rarely blame external factors for when things go badly. Just what they can improve on: http://www.youtube.com/watch?v=s3wqhmG__Io

[1] www.teamfind.com - the idea is to find other real humans to play with that you can relate to (and have fun with).

[2] There's a voting system - 93% of all votes are positive.

Re: Fixing Toxic Online Behavior in League of Legends

#6

That was an interesting watch. I can't help but feel the tribunal would inevitably lead to holier than thou attitudes, they would vote on surface behavior rather than intent and effect. To put that in context, I used to play Planetside with a clan called Obsidian Empire. We had a player there that was the most vial, crude son-of-a-bitch I had ever seen (well, heard). If you screwed up he'd be on you fast. But he was…

This works because you knew him and played regularly. In Leauge most of the time you are playing with strangers and it's harder to behave like that. Most people wont know you are joking.

A vile (friendly) player can still exist. In your own private group chats you can say what you please. And if you are playing in an arranged 5 team you are unlikely to report your own team.

Re: Fixing Toxic Online Behavior in League of Legends

#7

That was an interesting watch. I can't help but feel the tribunal would inevitably lead to holier than thou attitudes, they would vote on surface behavior rather than intent and effect. To put that in context, I used to play Planetside with a clan called Obsidian Empire. We had a player there that was the most vial, crude son-of-a-bitch I had ever seen (well, heard). If you screwed up he'd be on you fast. But he was…

1. You'll never get reported by people you know, so it doesn't matter.

2. If you're being vile to someone you don't know, it doesn't matter if your friends think it's hilarious. What matters is whether you're ruining the game for other people.

I have not noticed any holier than thou behavior since they rolled this out. It's been some time now, so if that was going to be an effect we'd probably have noticed it by this point. I have noticed that people have gotten much nicer on average, but it's hard to tell if that's the tribunal or that more skilled people are nicer -- my rank has gone up quite a bit since I started.

Re: Fixing Toxic Online Behavior in League of Legends

#8

That was an interesting watch. I can't help but feel the tribunal would inevitably lead to holier than thou attitudes, they would vote on surface behavior rather than intent and effect. To put that in context, I used to play Planetside with a clan called Obsidian Empire. We had a player there that was the most vial, crude son-of-a-bitch I had ever seen (well, heard). If you screwed up he'd be on you fast. But he was…

"I can't help but feel the tribunal would inevitably lead to holier than thou attitudes"

And the persons who believe that way can play exclusively with other persons who want to screw around, this ensures that. You should be happy to be put in queue with others who don't care about the rest of the players! They're edgy! They don't judge!

Re: Fixing Toxic Online Behavior in League of Legends

#9
Started playing LoL when the Mac Client came out beginning of last month, and have played an unhealthy amount since. The systems in place are nice (and I appreciate them and take advantage of them), but there are of course still those toxic players. Thankfully it's super easy to hit a mute button and never hear them again! But that requires the player to know about the feature and have the willpower to use it instead of responding in kind (as is often the case). Once I started muting toxic players my quality of gaming skyrocketed.

Re: Fixing Toxic Online Behavior in League of Legends

#10
I play about 3 - 4 games of league per day and have over 3000 games played. My personal solution is to try and be the same as I would be face to face. Occasionally, I do get toxic and call someone an "idiot" but I never use stronger language than that. I enjoyed the presentation and it looks like Riot has some smart people actively working on problems. My only lament is the lack of smart people working in customer support. I've never been treated so badly as a paying customer. With 108MM players, I wonder how much I have to spend to get good customer support? Maybe it doesn't matter to Riot if they treat paying customers badly? I'll never know. Riot isn't getting any more of my money. I have other friends that spent at least twice as much as I have and they just won't play anymore simply because of a negative customer support experience. It doesn't take a PhD to know that paying customers make your business successful.
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