Dell support service can’t tell between a 720p and a 1080p display
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Re: Dell support service can’t tell between a 720p and a 1080p display
#2> In conclusion: don’t EVER send your laptop to a Dell lab.
Simpler: Don't buy Dell.
I thought this was common knowledge.
Re: Dell support service can’t tell between a 720p and a 1080p display
#3I heartily support these sort of viral "would you get a load of these assholes" public shaming about large companies that become like the DMV with the way they deal with customers.
It seems like one of the few ways for the little guy to fight back.
Re: Dell support service can’t tell between a 720p and a 1080p display
#4Sounds miserable. If they'd give you a loaner for the duration it'd be a little better.
I and others have recently had employees at the Apple store encourage us to utilize their no restocking fee policy to effectively get a "free" loaner laptop while ours were under repair.
Maybe Apple should encourage people to do this even when they're having computers from other manufacturers repaired. How often do people end up just keeping and paying for these "free" loaners... ?
Edit: loner -> loaner, Thanks ColinWright!
Re: Dell support service can’t tell between a 720p and a 1080p display
#5I heartily support these sort of viral "would you get a load of these assholes" public shaming about large companies that become like the DMV with the way they deal with customers. It seems like one of the few ways for the little guy to fight back.
Thank you very much for your support :D
Re: Dell support service can’t tell between a 720p and a 1080p display
#6Sounds miserable. If they'd give you a loaner for the duration it'd be a little better. I and others have recently had employees at the Apple store encourage us to utilize their no restocking fee policy to effectively get a "free" loaner laptop while ours were under repair. Maybe Apple should encourage people to do this even when they're having computers from other manufacturers repaired. How often do people end up j…
Not to be "that guy", but you mean "loaner" as in "something on loan", rather than "loner", which is "someone that prefers to be alone."
Having just come back from a conference where I was humbled by the other delegates' ability to speak English, I was hesitating to offer corrections. However, I was told in no uncertain terms that they wanted to improve, so provided it didn't interrupt flow, I offered corrections. I hope you feel the same. I'm also happy to delete this comment once I know you've seen it, thus helping flow.
Re: Dell support service can’t tell between a 720p and a 1080p display
#7The problem here is also that Dell randomly switches parts around on these things without changing the model name. If even their own support people can't keep it all straight, how are customers supposed to be able to? Apple gets away with it because they refresh the whole line at certain intervals, so "late 2010 macbook air" really means something, and also they point out stuff you should care about (e.g. Retina displays, but not e.g. CPU upgrades).
Re: Dell support service can’t tell between a 720p and a 1080p display
#8> In conclusion: don’t EVER send your laptop to a Dell lab. Simpler: Don't buy Dell. I thought this was common knowledge.
I've got a circa-2009 Latitude E6400 that is still alive and kicking (save for the battery, but it lasted a solid ~3 years before it gave out).
I was really impressed and convinced that Dell had stepped their game up for good, but it seems like they've let things slip again.
Re: Dell support service can’t tell between a 720p and a 1080p display
#9The problem here is also that Dell randomly switches parts around on these things without changing the model name. If even their own support people can't keep it all straight, how are customers supposed to be able to? Apple gets away with it because they refresh the whole line at certain intervals, so "late 2010 macbook air" really means something, and also they point out stuff you should care about (e.g. Retina disp…
But ehy, every Dell pc has a service tag which identifies every pc (with that tag they even know the name of the owner) so they are supposed to know every part of the pc
Re: Dell support service can’t tell between a 720p and a 1080p display
#10Sounds miserable. If they'd give you a loaner for the duration it'd be a little better. I and others have recently had employees at the Apple store encourage us to utilize their no restocking fee policy to effectively get a "free" loaner laptop while ours were under repair. Maybe Apple should encourage people to do this even when they're having computers from other manufacturers repaired. How often do people end up j…
Great advice. Since OP wants a 13" notebook with a high res display, he might want to look into getting a 13" retina MacBook Pro. In Italy, that model costs Euro 1530, which is in the same range as the DELL he bought.
OP: if you can swing it, get yourself a Mac and see if you enjoy using it. If you don't, you can return it if when DELL fixes your notebook. Also, there are 12 Apple Stores in Italy. If you happen to live near one, service and support is a lot easier and more direct.