Why did United neglect to tell parents of a minor she was rerouted?
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Re: Why did United neglect to tell parents of a minor she was rerouted?
#2Blocking you on twitter was a bad move. Have you got any results since?
Re: Why did United neglect to tell parents of a minor she was rerouted?
#3We went to Twitter and made sure that we were not blocked for a violation of terms and they confirmed we were not and that a user blocked us.
Re: Why did United neglect to tell parents of a minor she was rerouted?
#4The important thing is they're building a new lounge and smisek wore a hardhat to tell us about it.
Where is the line between civil and criminal when it comes to caring for children?
Re: Why did United neglect to tell parents of a minor she was rerouted?
#5And with a single click, United loses the goodwill they generated when they delayed a flight so a man could see his dying mother.
Bravo, social media team, Bravo.
Re: Why did United neglect to tell parents of a minor she was rerouted?
#6We went to Twitter and made sure that we were not blocked for a violation of terms and they confirmed we were not and that a user blocked us.
Curious what vetting you do of the complaints that you handle this way? What do you do to verify they are valid and not, for example, hoaxes or even if not hoaxes that they contain all of the relevant facts and are not slanted in favor of the harmed person?
Re: Why did United neglect to tell parents of a minor she was rerouted?
#7We went to Twitter and made sure that we were not blocked for a violation of terms and they confirmed we were not and that a user blocked us.
Curious what vetting you do of the complaints that you handle this way? What do you do to verify they are valid and not, for example, hoaxes or even if not hoaxes that they contain all of the relevant facts and are not slanted in favor of the harmed person?
I personally reached out to the mother, checked the flight records and reached out to United before sharing anything. We also waited until the child was home safely before sharing anything.
Re: Why did United neglect to tell parents of a minor she was rerouted?
#8Blocking you on twitter was a bad move. Have you got any results since?
They have claimed they did not block us but I know for a fact that it was someone on their team and not Twitter.
Re: Why did United neglect to tell parents of a minor she was rerouted?
#9One more reason I avoid flying them whenever possible.
Re: Why did United neglect to tell parents of a minor she was rerouted?
#10This reminds me of the issue with Dave Carroll http://en.wikipedia.org/wiki/United_Breaks_Guitars. As a company, you can't afford to get yourself in conflicts with people who have genuine issues and are savvy with social media.