Attention founders: Here’s how you respond to an unfair post about your company
1–10 of 19 posts
Re: Attention founders: Here’s how you respond to an unfair post about your company
#2nice example of how to respond factually and with grace
Re: Attention founders: Here’s how you respond to an unfair post about your company
#3A really good job there, he doesn't put down others at all, he just plays his strengths. Quite respectable.
Re: Attention founders: Here’s how you respond to an unfair post about your company
#4[deleted]
Re: Attention founders: Here’s how you respond to an unfair post about your company
#5Reminds me of some of the advice in "How to Make Friends and Influence People"; a very good book for teaching people how to deal with difficult situations (like criticism of things you're close to).
Re: Attention founders: Here’s how you respond to an unfair post about your company
#6I'm so thankful that my parents taught me rationalism and manners. So many of these types of things are just common sense to me. Pay attention in your technical writing class and don't be an arrogant hothead.
Re: Attention founders: Here’s how you respond to an unfair post about your company
#7I'd like to point out that this is NOT an isolated incident for Ben. I've replied to the MailChimp newsletter before with my thoughts or questions and on multiple occasions have gotten a response back from Ben within an hour or two with a thoughtful, specific response to my email. I also sent a rant to him after we had some trouble with MailChimp and he apologized and worked to make it right within a day.
The lesson you should take away from Ben isn't how to respond to unfair post - it's that you should be always open to communication (positive or negative) and that you should respond as a polite, respectful human, not as a "company" voice.
As a result of my interactions with Ben and his incredible product, I'm a loyal MailChimp user and regularly recommend them to people looking to setup newsletters for their companies.
Re: Attention founders: Here’s how you respond to an unfair post about your company
#8[deleted]
Re: Attention founders: Here’s how you respond to an unfair post about your company
#9Why the fuck does he use the work "fuck" only to censor it afterwards? You either use it completely or not at all.
Re: Attention founders: Here’s how you respond to an unfair post about your company
#10Why the fuck does he use the work "fuck" only to censor it afterwards? You either use it completely or not at all.
It's possible it was uncensored in the original message, then censored when it was published to a broader audience.