We replaced Zendesk

#1

Post by Liriel » Thu, May 28, 2026, 3:42 PM UTC

Re: We replaced Zendesk

#2

Post by petcat » Thu, May 28, 2026, 3:59 PM UTC

For real. Does stuff like Zen desk even have any moat at all? It's an easy framework crud app with a million features that you don't need.

Just get an AI bot to make one for you

Re: We replaced Zendesk

#3

Post by frenchie4111 » Thu, May 28, 2026, 4:02 PM UTC

This happened to me recently with a few providers. Their billing teams got aggressive and I said fuck it and AI coded a replacement in a few nights/weekends. For me it was: Temporal, Zapier and DocuSign

I strongly believe the build/buy equation is much different in 2026 than it was in 2024

Re: We replaced Zendesk

#4

Post by dominotw » Thu, May 28, 2026, 4:02 PM UTC

[flagged]

Re: We replaced Zendesk

#5

Post by tom86150 » Thu, May 28, 2026, 4:02 PM UTC

[dead]

Re: We replaced Zendesk

#6

Post by catigula » Thu, May 28, 2026, 4:03 PM UTC

>The honest answer is the boring one. We pulled an ultrahackathon. The team who built this did not sleep much for two days. They worked through Wednesday night, through Thursday, through Thursday night, through Friday. They ate at their desks. They wrote the spec late Wednesday evening and they wrote the cutover commit on Friday afternoon, and in between they did the work that the time between those two moments required.

Man, they must have gotten paid crazy overtime. Kudos!

Re: We replaced Zendesk

#7

Post by dominotw » Thu, May 28, 2026, 4:03 PM UTC

frenchie4111 wrote: post #3

This happened to me recently with a few providers. Their billing teams got aggressive and I said fuck it and AI coded a replacement in a few nights/weekends. For me it was: Temporal, Zapier and DocuSign I strongly believe the build/buy equation is much different in 2026 than it was in 2024

do you really need vibecoding to clone docusign if its that easy?

Re: We replaced Zendesk

#8

Post by spiderfarmer » Thu, May 28, 2026, 4:04 PM UTC

This is what I did for multiple customers now. Not Zendesk, but other expensive SaaS.

I only built the 20% they actually needed, with faster UI and better UX.

If you freelance, this is where you can make money with AI.

Re: We replaced Zendesk

#9

Post by dominotw » Thu, May 28, 2026, 4:04 PM UTC

catigula wrote: post #6

>The honest answer is the boring one. We pulled an ultrahackathon. The team who built this did not sleep much for two days. They worked through Wednesday night, through Thursday, through Thursday night, through Friday. They ate at their desks. They wrote the spec late Wednesday evening and they wrote the cutover commit on Friday afternoon, and in between they did the work that the time between those two moments requi…

> Man, they must have gotten paid crazy overtime. Kudos!

lol first time?

Re: We replaced Zendesk

#10

Post by SSchick » Thu, May 28, 2026, 4:05 PM UTC

catigula wrote: post #6

>The honest answer is the boring one. We pulled an ultrahackathon. The team who built this did not sleep much for two days. They worked through Wednesday night, through Thursday, through Thursday night, through Friday. They ate at their desks. They wrote the spec late Wednesday evening and they wrote the cutover commit on Friday afternoon, and in between they did the work that the time between those two moments requi…

Very doubtful :)