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I won't download your app. The web version is a-ok

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Re: I won't download your app. The web version is a-ok

#4
The author touches on this in the last section, but I'd reframe this a different way. The natural conclusion for a company who wants to funnel you to the app is, "the web version is a-OK? Let's make the web version worse."

I'd rather see this framed as, "if you don't have a high functioning web version, I don't need to use your service." Gimping my preferred medium will lose me as a customer. If enough people draw that line, "enshittifying" your web app should hurt your metrics, not help. That way maintaining a good web version is looked at as a long-term necessity, not a top of funnel.

Re: I won't download your app. The web version is a-ok

#6

I understand the user point of view, but some web UIs nowadays are so bad and the app so good that I'm not sure this always holds true. I do agree that this seems to be exception rather than the rule - so having both is actually nice IMHO.

Alternatively, they could just make the web UI good.

Re: I won't download your app. The web version is a-ok

#9

I understand the user point of view, but some web UIs nowadays are so bad and the app so good that I'm not sure this always holds true. I do agree that this seems to be exception rather than the rule - so having both is actually nice IMHO.

TurboTax, for all its faults is one of those where the desktop app is better than the webapp they keep pushing.
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