AI bot gives customer 80% discount, supplier can't deliver
1–10 of 14 posts
Re: AI bot gives customer 80% discount, supplier can't deliver
#2Misleading title. AI chatbot hallucinated discount codes that weren't accepted but scammy customer decided to push on it.
Re: AI bot gives customer 80% discount, supplier can't deliver
#3Misleading title. AI chatbot hallucinated discount codes that weren't accepted but scammy customer decided to push on it.
There's no difference between you advertising something on your website vs. the chatbot that is on your website advertising something. It's something "the company" said either way.
There's generally protections in many jurisdictions against having to honor contracts that are based on obvious errors that should have been obvious to the other party however ("too good to be true"), and other protections against various kinds of fraud - which may also apply here, since this was clearly not done in good faith.
If you have an AI chatbot on your website, I highly recommend communicating to the user clearly that nothing it says constitutes an offer, contract, etc, whatever it may say after. As a company you could be in a legally binding contracts merely if someone could reasonably believe they entered into a contract with you. Claiming that it was a mistake or that your employee/chatbot messed up may not help. Do not bury the disclaimer in some fine-print either.
Or just remove the chatbot. Generally they mainly piss people off rather than being useful.
Re: AI bot gives customer 80% discount, supplier can't deliver
#4Misleading title. AI chatbot hallucinated discount codes that weren't accepted but scammy customer decided to push on it.
There's no difference between you advertising something on your website vs. the chatbot that is on your website advertising something. It's something "the company" said either way. There's generally protections in many jurisdictions against having to honor contracts that are based on obvious errors that should have been obvious to the other party however ("too good to be true"), and other protections against various…
There's a difference between the chatbot "advertising" something and an hour-long manipulative conversation getting the chatbot to make up a fake discount code. Based on the OP's comments, if it was a human employee who gave the fake code they could plausibly claim duress.
Re: AI bot gives customer 80% discount, supplier can't deliver
#5Earlier quoted context omitted.
There's no difference between you advertising something on your website vs. the chatbot that is on your website advertising something. It's something "the company" said either way. There's generally protections in many jurisdictions against having to honor contracts that are based on obvious errors that should have been obvious to the other party however ("too good to be true"), and other protections against various…
There's a difference between the chatbot "advertising" something and an hour-long manipulative conversation getting the chatbot to make up a fake discount code. Based on the OP's comments, if it was a human employee who gave the fake code they could plausibly claim duress.
If having "an hour-long manipulative conversation" was possible, we have proof that company placed an unsupervised, error prone mechanism instead of real support.
If that "difference" is so obvious to you (and you expect it will break at some point), why don't you demand the company to notice that problem as well? And simply.. not put bogus mechanism in place, at all.
Edit: to be clear. I think company should just cancel and apologize. And then take down that bot, or put better safeguards (good luck with that).
Re: AI bot gives customer 80% discount, supplier can't deliver
#6Earlier quoted context omitted.
There's no difference between you advertising something on your website vs. the chatbot that is on your website advertising something. It's something "the company" said either way. There's generally protections in many jurisdictions against having to honor contracts that are based on obvious errors that should have been obvious to the other party however ("too good to be true"), and other protections against various…
There's a difference between the chatbot "advertising" something and an hour-long manipulative conversation getting the chatbot to make up a fake discount code. Based on the OP's comments, if it was a human employee who gave the fake code they could plausibly claim duress.
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Re: AI bot gives customer 80% discount, supplier can't deliver
#7Misleading title. AI chatbot hallucinated discount codes that weren't accepted but scammy customer decided to push on it.
There's no difference between you advertising something on your website vs. the chatbot that is on your website advertising something. It's something "the company" said either way. There's generally protections in many jurisdictions against having to honor contracts that are based on obvious errors that should have been obvious to the other party however ("too good to be true"), and other protections against various…
https://www.cbc.ca/news/canada/british-columbia/air-canada-c...
A disclaimer is, in my opinion, not enough.
Re: AI bot gives customer 80% discount, supplier can't deliver
#8Earlier quoted context omitted.
There's no difference between you advertising something on your website vs. the chatbot that is on your website advertising something. It's something "the company" said either way. There's generally protections in many jurisdictions against having to honor contracts that are based on obvious errors that should have been obvious to the other party however ("too good to be true"), and other protections against various…
There's a difference between the chatbot "advertising" something and an hour-long manipulative conversation getting the chatbot to make up a fake discount code. Based on the OP's comments, if it was a human employee who gave the fake code they could plausibly claim duress.
Think about if this happened in the real world. Like if I ran a book store, I’d expect some scammer to try to schmooze a discount but I’d also expect the staff to say no, refuse service, and call the police if they refused to leave. If the manager eventually said “okay, we’ll give you a discount” ultimately they would likely personally be on the hook for breaking company policy and taking a loss, but I wouldn’t be able to say that my employee didn’t represent my company when that’s their job.
Replacing the employee with a rental robot doesn’t change that: the business is expected to handle training and recover losses due to not following that training under their rental contract. If the robot can’t be trained and the manufacturer won’t indemnify the user for losses, then it’s simply not fit for purpose.
This is the fundamental problem blocking adoption of LLMs in many areas: they can’t reason and prompt injection is an unsolved problem. Until there are some theoretical breakthroughs, they’re unsafe to put into adversarial contexts where their output isn’t closely reviewed by a human who can be held accountable. Companies might be able to avoid paying damages in court if a chatbot is very clearly labeled as not not to be trusted, but that’s most of the market because companies want to lay off customer service reps. There’s very little demand for purely entertainment chatbots, especially since even there you have reputational risks if someone can get it to make a racist joke or something similarly offensive.
Re: AI bot gives customer 80% discount, supplier can't deliver
#9Earlier quoted context omitted.
There's no difference between you advertising something on your website vs. the chatbot that is on your website advertising something. It's something "the company" said either way. There's generally protections in many jurisdictions against having to honor contracts that are based on obvious errors that should have been obvious to the other party however ("too good to be true"), and other protections against various…
https://www.cbc.ca/news/canada/british-columbia/air-canada-c... A disclaimer is, in my opinion, not enough.
As it shouldn’t be.
Will the company go out of their way to do right by customers who were led to disadvantageous positions due to the chat bot?
Almost certainly not. So the disclaimer basically ends up becoming a one way get out of jail for free card, which is not what disclaimers are supposed to be.
Re: AI bot gives customer 80% discount, supplier can't deliver
#10Earlier quoted context omitted.
There's no difference between you advertising something on your website vs. the chatbot that is on your website advertising something. It's something "the company" said either way. There's generally protections in many jurisdictions against having to honor contracts that are based on obvious errors that should have been obvious to the other party however ("too good to be true"), and other protections against various…
There's a difference between the chatbot "advertising" something and an hour-long manipulative conversation getting the chatbot to make up a fake discount code. Based on the OP's comments, if it was a human employee who gave the fake code they could plausibly claim duress.
Umm… The human could have dropped off the conversation? Or escalated it to a manager?