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Hacking Washing Machines [video]

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Re: Hacking Washing Machines [video]

#2
Pretty cool for BSH and Miele to hop on a call with the researchers just to make sure there were no issues they were unaware of. Sounded like it was productive and positive for everyone involved. Hopefully they don't start doubling down on hardware security though :p

The optical communication for the Miele was pretty interesting too. I'm assuming it's to prevent moisture from corroding a port of some kind. Does anyone know of other devices this is used in or other benefits to this?

Re: Hacking Washing Machines [video]

#3
post #2

Pretty cool for BSH and Miele to hop on a call with the researchers just to make sure there were no issues they were unaware of. Sounded like it was productive and positive for everyone involved. Hopefully they don't start doubling down on hardware security though :p The optical communication for the Miele was pretty interesting too. I'm assuming it's to prevent moisture from corroding a port of some kind. Does anyon…

> I'm assuming it's to prevent moisture from corroding a port of some kind.

The primary value discussed in the talk was electrical isolation since there's mains voltage in the appliance and the potential for shorts or inadequate isolation would require some kind of isolation, so a path that optically isolates the communication makes quite a bit of sense.

I'm also curious if other devices have gone this route.

Re: Hacking Washing Machines [video]

#4
post #3
post #2

Pretty cool for BSH and Miele to hop on a call with the researchers just to make sure there were no issues they were unaware of. Sounded like it was productive and positive for everyone involved. Hopefully they don't start doubling down on hardware security though :p The optical communication for the Miele was pretty interesting too. I'm assuming it's to prevent moisture from corroding a port of some kind. Does anyon…

> I'm assuming it's to prevent moisture from corroding a port of some kind. The primary value discussed in the talk was electrical isolation since there's mains voltage in the appliance and the potential for shorts or inadequate isolation would require some kind of isolation, so a path that optically isolates the communication makes quite a bit of sense. I'm also curious if other devices have gone this route.

LG appliances at least used to use acoustic signaling for diagnostics: hold a phone up and the washer makes some modem-esque (I think it’s 4-tone / 4-FSK) noises and the app or technician can diagnose issues. It was originally engineered to even work over voice codecs, so a customer without a smartphone could relay the diagnostic session to a technician.

Re: Hacking Washing Machines [video]

#5
post #3
post #2

Pretty cool for BSH and Miele to hop on a call with the researchers just to make sure there were no issues they were unaware of. Sounded like it was productive and positive for everyone involved. Hopefully they don't start doubling down on hardware security though :p The optical communication for the Miele was pretty interesting too. I'm assuming it's to prevent moisture from corroding a port of some kind. Does anyon…

> I'm assuming it's to prevent moisture from corroding a port of some kind. The primary value discussed in the talk was electrical isolation since there's mains voltage in the appliance and the potential for shorts or inadequate isolation would require some kind of isolation, so a path that optically isolates the communication makes quite a bit of sense. I'm also curious if other devices have gone this route.

[flagged]

Re: Hacking Washing Machines [video]

#6
post #4
post #3

Earlier quoted context omitted.

> I'm assuming it's to prevent moisture from corroding a port of some kind. The primary value discussed in the talk was electrical isolation since there's mains voltage in the appliance and the potential for shorts or inadequate isolation would require some kind of isolation, so a path that optically isolates the communication makes quite a bit of sense. I'm also curious if other devices have gone this route.

LG appliances at least used to use acoustic signaling for diagnostics: hold a phone up and the washer makes some modem-esque (I think it’s 4-tone / 4-FSK) noises and the app or technician can diagnose issues. It was originally engineered to even work over voice codecs, so a customer without a smartphone could relay the diagnostic session to a technician.

That's pretty cool. I found a write-up[1] on it but unfortunately didn't come across any examples of the communication.

[1] https://github.com/kabelincho/LG-Smart-Diagnostics-modem

Re: Hacking Washing Machines [video]

#7
post #4
post #3

Earlier quoted context omitted.

> I'm assuming it's to prevent moisture from corroding a port of some kind. The primary value discussed in the talk was electrical isolation since there's mains voltage in the appliance and the potential for shorts or inadequate isolation would require some kind of isolation, so a path that optically isolates the communication makes quite a bit of sense. I'm also curious if other devices have gone this route.

LG appliances at least used to use acoustic signaling for diagnostics: hold a phone up and the washer makes some modem-esque (I think it’s 4-tone / 4-FSK) noises and the app or technician can diagnose issues. It was originally engineered to even work over voice codecs, so a customer without a smartphone could relay the diagnostic session to a technician.

That's some advanced gatekeeping right there. Where other appliances might have a blink code or several digit error display (Miele) to look up in a manual, the phone method tires you to the manufacturer.

Re: Hacking Washing Machines [video]

#8
post #6
post #4

Earlier quoted context omitted.

LG appliances at least used to use acoustic signaling for diagnostics: hold a phone up and the washer makes some modem-esque (I think it’s 4-tone / 4-FSK) noises and the app or technician can diagnose issues. It was originally engineered to even work over voice codecs, so a customer without a smartphone could relay the diagnostic session to a technician.

That's pretty cool. I found a write-up[1] on it but unfortunately didn't come across any examples of the communication. [1] https://github.com/kabelincho/LG-Smart-Diagnostics-modem

There are lots of examples on YouTube, this one seems succinct: https://youtube.com/shorts/3Eb315vL9uw . They picked good tones to make it satisfying IMO. I don’t know of anyone who’s reversed the bitstream in public, though, but it doesn’t seem like it should be very hard.

Re: Hacking Washing Machines [video]

#9
post #4
post #3

Earlier quoted context omitted.

> I'm assuming it's to prevent moisture from corroding a port of some kind. The primary value discussed in the talk was electrical isolation since there's mains voltage in the appliance and the potential for shorts or inadequate isolation would require some kind of isolation, so a path that optically isolates the communication makes quite a bit of sense. I'm also curious if other devices have gone this route.

LG appliances at least used to use acoustic signaling for diagnostics: hold a phone up and the washer makes some modem-esque (I think it’s 4-tone / 4-FSK) noises and the app or technician can diagnose issues. It was originally engineered to even work over voice codecs, so a customer without a smartphone could relay the diagnostic session to a technician.

>so a customer without a smartphone could relay the diagnostic session to a technician

Do you mean by mimicking the noises themselves?

Re: Hacking Washing Machines [video]

#10
post #8
post #6

Earlier quoted context omitted.

That's pretty cool. I found a write-up[1] on it but unfortunately didn't come across any examples of the communication. [1] https://github.com/kabelincho/LG-Smart-Diagnostics-modem

There are lots of examples on YouTube, this one seems succinct: https://youtube.com/shorts/3Eb315vL9uw . They picked good tones to make it satisfying IMO. I don’t know of anyone who’s reversed the bitstream in public, though, but it doesn’t seem like it should be very hard.

That's a great example, thanks! I was looking for "LG Smart Diagnostics" and "audio" and then "LG Acoustic Diagnostics" and found TVs calibrating their audio playback but not this. Trying "LG Audible Diagnosis" found a bunch like yours.
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