When a stadium adds AI to everything, it's worse experience for everyone
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When a stadium adds AI to everything, it's worse experience for everyone
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Re: When a stadium adds AI to everything, it's worse experience for everyone
#2The article starts by blaming AI for the reduced food menu, a speculative claim which the author made no attempt to validate and which is almost certainly incorrect. I stopped reading right there.
Re: When a stadium adds AI to everything, it's worse experience for everyone
#3> You place all your items on the white shelf with some space between them. Although they were clearly designed to be a self-checkout experience, the stadium had a staff member rearrange your items, then for about 30 seconds the kiosk would be thinking. After, it would pop up all items on the menu, and the staff member would have to tap to confirm what each item was.
Maybe we're just calling all forms of automation and computer vision "AI" these days because it's sexy. Anyway: any automation that requires a human staff member to intervene to complete every run is not automation: It's just adding unnecessary technology and making the process worse. Imagine if each grocery store self-checkout required a human staff member to scan items, re-arrange things, and confirm checkout.
Re: When a stadium adds AI to everything, it's worse experience for everyone
#4Isn't this the purpose of a lot of AI? To provide "good enough" alternatives to human labor. Why would anyone expect AI to make things better rather than cheaper or more profitable?
Re: When a stadium adds AI to everything, it's worse experience for everyone
#5I was recently at an events center, that has replaced all of their vending machines with machines that require me to install an app(!) to purchase a product. Literally, didn't take cash or credit - just via app.
Per the marketing on the side, this is meant to be for my benefit in order to earn "points" and get offered "deals." I don't think I have to tell you that I did NOT install the app, and just walked further to buy one from a vendor.
There is a massive arrogance problem within tech. Everyone thinks their product should be the center of everyone else's universe. The best products are invisible/get out of the way.
Re: When a stadium adds AI to everything, it's worse experience for everyone
#6Once you enter the stadium or a concert, you become a part of the captive market. There exists an incentive to limit your choices and extract as much value out of you as possible. The limit to that is mostly defined by the organizer decency and the amount of pushback.
The experience is usually better at the smaller venues that aren't a part of strong fandom and more sensitive to the customer sentiment: indie cinemas, comedy clubs, etc.
Re: When a stadium adds AI to everything, it's worse experience for everyone
#7> You place all your items on the white shelf with some space between them. Although they were clearly designed to be a self-checkout experience, the stadium had a staff member rearrange your items, then for about 30 seconds the kiosk would be thinking. After, it would pop up all items on the menu, and the staff member would have to tap to confirm what each item was. Maybe we're just calling all forms of automation a…
> Maybe we're just calling all forms of automation and computer vision "AI" these days because it's sexy.
Funny thing is, at first it was the other way around! 'Computer Vision' has always been a sub-field of AI, but the term was more widely used by academics during a previous AI winter as a way to avoid the tainted 'AI' label.
Re: When a stadium adds AI to everything, it's worse experience for everyone
#8> You place all your items on the white shelf with some space between them. Although they were clearly designed to be a self-checkout experience, the stadium had a staff member rearrange your items, then for about 30 seconds the kiosk would be thinking. After, it would pop up all items on the menu, and the staff member would have to tap to confirm what each item was. Maybe we're just calling all forms of automation a…
> Imagine if each grocery store self-checkout required a human staff member to scan items, re-arrange things, and confirm checkout.
They always have at least one person going between each self-checkout kiosk helping confused and upset customers. Meanwhile, 1 traditional checkout lane is open with a long line. Self checkout is great to use if you know how and have a handful of items, but it sucks with a full cart due to space constraints and the bag scales being finicky.
Re: When a stadium adds AI to everything, it's worse experience for everyone
#9> You place all your items on the white shelf with some space between them. Although they were clearly designed to be a self-checkout experience, the stadium had a staff member rearrange your items, then for about 30 seconds the kiosk would be thinking. After, it would pop up all items on the menu, and the staff member would have to tap to confirm what each item was. Maybe we're just calling all forms of automation a…
> It's just adding unnecessary technology and making the process worse.
Oh it's not JUST that, I'm sure it's also a data-harvesting scheme, because what isn't these days?
Re: When a stadium adds AI to everything, it's worse experience for everyone
#10> You place all your items on the white shelf with some space between them. Although they were clearly designed to be a self-checkout experience, the stadium had a staff member rearrange your items, then for about 30 seconds the kiosk would be thinking. After, it would pop up all items on the menu, and the staff member would have to tap to confirm what each item was. Maybe we're just calling all forms of automation a…
I've used one of these at Lihue airport. It was slightly finicky, but fine and required no staff member assistance.