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Good riddance, PayPal

elliotjaystocks.com

1–10 of 272 posts

Re: Good riddance, PayPal

#2
Paypal to me is the classical example of the incumbent growing stale and detached from its consumer base on which it built its business on. Sellers like Eliot are the bulk of Paypal's business - small businesses who needed a (relatively) easy way to start accepting payments online.

Paypal is just giving every opportunity for someone else to come and get their market share. Hopefully it will happen sooner rather than later.

Re: Good riddance, PayPal

#4
Thank you for writing this, reiterates everything i feel about Paypal as well!

We use Stripe and I couldn't be happier. Started with Paypal, wanted to shoot myself on a regular basis.

Re: Good riddance, PayPal

#5
post #4

Thank you for writing this, reiterates everything i feel about Paypal as well! We use Stripe and I couldn't be happier. Started with Paypal, wanted to shoot myself on a regular basis.

Unfortunately for Elliot, myself and the countless other non-Americans in the software development world, Stripe is not available (yet) outside of the USA. Stripe have stated that they're working very hard on breaking out into other countries, but I suspect it must be an immense job, what with all of the various existing bureaucracies and regulations present in each country. Hopefully we'll get some good news in the not-too-distant future...

Re: Good riddance, PayPal

#6
post #2

Paypal to me is the classical example of the incumbent growing stale and detached from its consumer base on which it built its business on. Sellers like Eliot are the bulk of Paypal's business - small businesses who needed a (relatively) easy way to start accepting payments online. Paypal is just giving every opportunity for someone else to come and get their market share. Hopefully it will happen sooner rather than…

If PayPal is so very terrible (and I believe it), Is there a reason Amazon Payments or Google Wallet haven't overtaken PayPal in this market?

If neither Amazon nor Google's brand recognition hasn't convinced folks (buyers or sellers) to start pushing it instead of PayPal for Internet purchases, I can only hope it's because their solutions are equally terrible - otherwise, I have a hard time seeing how a new player will make headway in this space. And I'd really like a new player. :/

Re: Good riddance, PayPal

#7
There's been a lot of PayPal hating on HN. I'm not trying to defend the horrible things that I've heard, but I, for one, am a happy PayPal customer. We've regularly moved thousands upon thousands of dollars a day for the last decade without any major issues. #YMMV

Re: Good riddance, PayPal

#8
I refuse to deal with Paypal, 6 months ago, I had a charge refused by my bank and before I had received a letter 5 days later Paypal had already backcharged all the payments I had made since to my account, stating that my account was now £65 in the negative.

The result of this is Paypal saying I owed them £65, but that once paid they would not return this to the companies and the companies sating that I owed them nominal amounts each.

I repaid the companies in cash through the post (I even converted it to the correct currency) and have squared things with them, and Paypal is still saying I owe them £65.

I have told Paypal that as they paid out £65 and then took it back, they are currently level and are not owed any money and informed them to cancel the outgoing payments as I have paid them myself, but they continue to persist with the idea that I owe them money.

They refuse to let me add another card to my account to pay off this amount (the card I originally used is Spanish and I don't use it anymore, the balance on it is, however +£0.47) and I refuse to lose money having it converted over to Euros.

As a result I have cancelled all existing usage of paypal and now pay from a credit card instead and I refuse to either pay Paypal the money I supposedly owe them or add more funds to my old account to have them take it away (leaving them £65 in the green and me in the minus)

My experience of Paypal customer services is poor service and automated responses, if it was possible to talk to a human this would have been sorted months ago, but as a result of their ineptitude they have lost a customer who was doing daily business with them in the order of £100 - £200 incoming and outgoing.

It's not much income to them, but I will no longer use their service and if enough people follow suit it will make a difference.

And for the record, the freeze they placed on my account over such a nominal amount cost me around £750 in lost sales before I began re-routing to my credit card, but I doubt very much they will offer to refund this.

Re: Good riddance, PayPal

#9
I'm happy to see that someone is not only standing up to PayPal and going another route, but also that a very good alternative is being set forth. It's not just another "Paypal sucks", and I appreciate that.

Re: Good riddance, PayPal

#10
Does anyone have insider knowledge of why PayPal has been causing merchants so much trouble? It sure looks bad on the outside, but I'd be interested to hear their rationale.
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