Build an AI telephony agent for inbound and outbound calls
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Re: Build an AI telephony agent for inbound and outbound calls
#2Hi I am Sagar, We just open-sourced a complete framework to build an AI-powered telephony agent that can handle both inbound and outbound calls—using Python, SIP, and cloud LLMs like OpenAI or Gemini.
You can use it to create smart appointment bots, voice feedback collectors, or even enterprise IVR systems. It’s modular (plug in your SIP provider or AI model), production-ready, and extensible for real-time workflows.
Features include:
SIP & VoIP call handling (Twilio, Plivo, etc)
LLM-integrated AI agent (customizable prompt & tools)
FastAPI-based server for routing and control
Plugins for STT, TTS, sentiment analysis
Support for Agent2Agent and MCP protocols
GitHub Repo:https://github.com/videosdk-live/agents Full Blog: https://www.videosdk.live/blog/ai-telephony-agent-inbound-ou...
Would love feedback from anyone working with telephony, LLMs, or real-time automation!
Re: Build an AI telephony agent for inbound and outbound calls
#3No offense, but how many people will be jobless because of this?
Re: Build an AI telephony agent for inbound and outbound calls
#4No offense, but how many people will be jobless because of this?
Totally valid concern. The goal isn’t to replace people, but to offload repetitive tasks so humans can focus on higher-value work.
We’ve also built in Human-in-the-Loop support so a person can step in anytime the AI falls short. More on that here: https://docs.videosdk.live/ai_agents/human-in-the-loop
It’s about shifting roles, not eliminating them and doing it responsibly.
Re: Build an AI telephony agent for inbound and outbound calls
#5No offense, but how many people will be jobless because of this?
Totally valid concern. The goal isn’t to replace people, but to offload repetitive tasks so humans can focus on higher-value work. We’ve also built in Human-in-the-Loop support so a person can step in anytime the AI falls short. More on that here: https://docs.videosdk.live/ai_agents/human-in-the-loop It’s about shifting roles, not eliminating them and doing it responsibly.
What you say is totally going to do opposite! In developing countries like India here people don't have too many skills are going to face the heat anyways
Re: Build an AI telephony agent for inbound and outbound calls
#6No offense, but how many people will be jobless because of this?
Totally valid concern. The goal isn’t to replace people, but to offload repetitive tasks so humans can focus on higher-value work. We’ve also built in Human-in-the-Loop support so a person can step in anytime the AI falls short. More on that here: https://docs.videosdk.live/ai_agents/human-in-the-loop It’s about shifting roles, not eliminating them and doing it responsibly.
I'm not convinced that most companies are going to choose shifting all those people to "higher value work", when the alternative is firing at least some of them them to improve short-term shareholder profits.
Re: Build an AI telephony agent for inbound and outbound calls
#7No offense, but how many people will be jobless because of this?
Totally valid concern. The goal isn’t to replace people, but to offload repetitive tasks so humans can focus on higher-value work. We’ve also built in Human-in-the-Loop support so a person can step in anytime the AI falls short. More on that here: https://docs.videosdk.live/ai_agents/human-in-the-loop It’s about shifting roles, not eliminating them and doing it responsibly.
it turns out many professions are essentially a long loop of repetitive tasks. Think telemarketing, or phone support, for instance. What kind of "higher-value work" would a phone support agent do?
Re: Build an AI telephony agent for inbound and outbound calls
#8I'll take an alternative view of someone else's comment. No offense, but how much shittier will my customer service experience with my power company or ISP be because of this?
Re: Build an AI telephony agent for inbound and outbound calls
#9No offense, but how many people will be jobless because of this?
The question is totally fair, but it's unreasonable (imho) to expect owners of this project to have to answer. We are looking at My reaction was slightly different: how many companies selling this (meager) service at a high premium will go out of business now that it's free/open?
Re: Build an AI telephony agent for inbound and outbound calls
#10Just use pipecat