That Dropped Call with Customer Service? It Was on Purpose
theatlantic.com
That Dropped Call with Customer Service? It Was on Purpose
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Re: That Dropped Call with Customer Service? It Was on Purpose
#2Re: That Dropped Call with Customer Service? It Was on Purpose
#3"Sludge" is a dumb name for monetizing misery with intentional barriers bullshit.
Like the "work requirements" bullshit being added to SNAP and Medicaid to take away healthcare, housing, and food from the most vulnerable people. John Oliver just did a segment about this. (No link yet as of writing.)
Re: That Dropped Call with Customer Service? It Was on Purpose
#4I once had a car rental company hang up on me multiple times while trying to resolve multiple screw ups on their end. It took 6 hours to return their wreck to them at the beginning of a trip.
I was polite until the last call. Screaming at the last (innocent) rep about the repeated hang ups was the only way to get them to not hang up and actually address the issue.
I was very tempted to just issue a chargeback and abandon their car in their parking lot.
It’s a good thing I didn’t, since apparently it’s now standard practice for rental car companies to falsely accuse customers of stealing their cars.
https://www.baileyglasser.com/services-rental-car-wrongful-a...
Re: That Dropped Call with Customer Service? It Was on Purpose
#5I wonder if the coming AI Customer Service chatbots will be programmed with “sludge” as part of their operating procedure or can we expect an Asimov-like set of ethics from it where it will optimize to be as helpful to the best extent possible. Software does not need an attitude and it won’t get tired either.
Re: That Dropped Call with Customer Service? It Was on Purpose
#6This is where the average consumer needs agentic AI on their side.
Re: That Dropped Call with Customer Service? It Was on Purpose
#7Many countries and some US states have laws against vexatious litigants. A similar approach should be used against malicious customer service like this.
Re: That Dropped Call with Customer Service? It Was on Purpose
#8This is where the average consumer needs agentic AI on their side.
So there’s even less accountability?
Re: That Dropped Call with Customer Service? It Was on Purpose
#9This happened to a colleague of mine around 20 years ago. He stopped the car (Ford Ikon) by driving into a parking ramp.
Happened again with a different set of Ford models.
https://www.carandbike.com/news/ford-announces-recall-for-ov...