United Airlines Lost My Friend's 10 Year Old Daughter And Didn't Care
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United Airlines Lost My Friend's 10 Year Old Daughter And Didn't Care
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Re: United Airlines Lost My Friend's 10 Year Old Daughter And Didn't Care
#2This is the kind of rage-inducing stuff that makes you want to choke a flight attendant.
I cannot even imagine what it would feel like to be told over the phone that the company lost your child, and the baggage, and that they don't really care... or even think it's a big deal.
Re: United Airlines Lost My Friend's 10 Year Old Daughter And Didn't Care
#3The responsibility lies with the parents. What are they doing sending a child so young alone? United is not a baby-sitting service.
Re: United Airlines Lost My Friend's 10 Year Old Daughter And Didn't Care
#4The responsibility lies with the parents. What are they doing sending a child so young alone? United is not a baby-sitting service.
Why didn't the parents give the kid a cellphone? There's no way I'd just leave my kid to travel alone on a flight, let alone without a cell phone.
Re: United Airlines Lost My Friend's 10 Year Old Daughter And Didn't Care
#5Not really surprising, in my opinion once these organizations become large enough that diffusion of responsibility become institutionalized. It doesn't necessarily indicate that the individuals don't care, just that they feel that it isn't their responsibility to do so.
Re: United Airlines Lost My Friend's 10 Year Old Daughter And Didn't Care
#6The responsibility lies with the parents. What are they doing sending a child so young alone? United is not a baby-sitting service.
The child was going to camp. Is it reasonable to expect the parents to spend the money and time to fly to and from the destination? When I was eight years old I flew unaccompanied between Butte, MT and Los Angeles. It involved two different airlines (including United) and stops in Spokane, Portland and San Francisco. I got there and back without a hitch. My parents couldn't afford the extra tickets or the time off from work. Airlines have been dealing with unaccompanied minors for a long time. It's really not hard.
Re: United Airlines Lost My Friend's 10 Year Old Daughter And Didn't Care
#7The responsibility lies with the parents. What are they doing sending a child so young alone? United is not a baby-sitting service.
United has a service where someone acts as a baby-sitter for the child. The story is about how that service failed and how United Airlines recovered from that failure.
Re: United Airlines Lost My Friend's 10 Year Old Daughter And Didn't Care
#8O'Hare is gigantic airport. And, I know from experience that some flights from O'hare to GRR are running tight,sometimes as little as 10 minutes before the connecting flight taxis. I once sprinted through O'Hare to catch a connecting flight to GR. So I'm not surprised at all by this.
Re: United Airlines Lost My Friend's 10 Year Old Daughter And Didn't Care
#9The responsibility lies with the parents. What are they doing sending a child so young alone? United is not a baby-sitting service.
Why didn't the parents give the kid a cellphone? There's no way I'd just leave my kid to travel alone on a flight, let alone without a cell phone.
Still doesn't address the key issue which was noone at United cared enough or had the initiative to deal with the problem of a missing child / missed flight situation and left the children unattended.
Re: United Airlines Lost My Friend's 10 Year Old Daughter And Didn't Care
#10[deleted]