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Retired teacher's pension stopped as provider refuses to believe she is not dead

theguardian.com

1–10 of 162 posts

Re: Retired teacher's pension stopped as provider refuses to believe she is not dead

#2
> The DfE told the Guardian that once a possible match has been identified, the beneficiary may be asked to confirm that they are not the same deceased stranger every 12 months since the system, administered by Capita, does not log a disproved link.

Sounds like garbage software

Re: Retired teacher's pension stopped as provider refuses to believe she is not dead

#3

> The DfE told the Guardian that once a possible match has been identified, the beneficiary may be asked to confirm that they are not the same deceased stranger every 12 months since the system, administered by Capita, does not log a disproved link. Sounds like garbage software

[deleted]

Re: Retired teacher's pension stopped as provider refuses to believe she is not dead

#4

> The DfE told the Guardian that once a possible match has been identified, the beneficiary may be asked to confirm that they are not the same deceased stranger every 12 months since the system, administered by Capita, does not log a disproved link. Sounds like garbage software

I love how an obvious bug that should have led to a rejection of the delivery of the system - or an emergency fix as per the support requirements these large contracts always come with - has instead transformed into official DfE policy.

That's just so typical of the newfangled digital bureaucracy: it's far easier to change the workflow than it is to fix the software.

Re: Retired teacher's pension stopped as provider refuses to believe she is not dead

#6

> The DfE told the Guardian that once a possible match has been identified, the beneficiary may be asked to confirm that they are not the same deceased stranger every 12 months since the system, administered by Capita, does not log a disproved link. Sounds like garbage software

It mentions crapita, surely you aren’t surprised?

Re: Retired teacher's pension stopped as provider refuses to believe she is not dead

#7

> The DfE told the Guardian that once a possible match has been identified, the beneficiary may be asked to confirm that they are not the same deceased stranger every 12 months since the system, administered by Capita, does not log a disproved link. Sounds like garbage software

I love how an obvious bug that should have led to a rejection of the delivery of the system - or an emergency fix as per the support requirements these large contracts always come with - has instead transformed into official DfE policy. That's just so typical of the newfangled digital bureaucracy: it's far easier to change the workflow than it is to fix the software.

I think the proper thing is a judge issues and order for them to stop doing that. And when they do it again someone spends a weekend in jail.

Re: Retired teacher's pension stopped as provider refuses to believe she is not dead

#8

> The DfE told the Guardian that once a possible match has been identified, the beneficiary may be asked to confirm that they are not the same deceased stranger every 12 months since the system, administered by Capita, does not log a disproved link. Sounds like garbage software

I love how they are trying to push their software issues onto people.

Once the person has provided proof once it is the DfE's problem to keep track of that and there is no obligation to keep providing it.

At some point, to keep asking to prove something 'or else' may be construed as harassment in addition to being idiotic.

Re: Retired teacher's pension stopped as provider refuses to believe she is not dead

#9

> The DfE told the Guardian that once a possible match has been identified, the beneficiary may be asked to confirm that they are not the same deceased stranger every 12 months since the system, administered by Capita, does not log a disproved link. Sounds like garbage software

[deleted]
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