Sony software updates breaks movie theater projectors
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Re: Sony software updates breaks movie theater projectors
#2Super curious if there's any kind of contractual recourse where theaters can recoup the lost income from Sony.
It's one thing if a projector breaks mechanically or due to a pre-existing bug; it's another thing when an update breaks it.
In an age where updates are increasingly the norm, I wonder if there's legislation needed to hold manufacturers accountable for updates that break otherwise perfectly-functioning hardware?
Re: Sony software updates breaks movie theater projectors
#3Super curious if there's any kind of contractual recourse where theaters can recoup the lost income from Sony. It's one thing if a projector breaks mechanically or due to a pre-existing bug; it's another thing when an update breaks it. In an age where updates are increasingly the norm, I wonder if there's legislation needed to hold manufacturers accountable for updates that break otherwise perfectly-functioning hardw…
> updates that break otherwise perfectly-functioning hardware?
"Every update is a downgrade":
http://itre.cis.upenn.edu/~myl/languagelog/archives/000606.h...
Re: Sony software updates breaks movie theater projectors
#4Super curious if there's any kind of contractual recourse where theaters can recoup the lost income from Sony. It's one thing if a projector breaks mechanically or due to a pre-existing bug; it's another thing when an update breaks it. In an age where updates are increasingly the norm, I wonder if there's legislation needed to hold manufacturers accountable for updates that break otherwise perfectly-functioning hardw…
>hold manufacturers accountable for updates that break otherwise perfectly-functioning hardware
Wouldn't the license agreement that you agreed to when you installed the software specify any responsibilities of the vendor and define what recourse you might have? Why would government action be needed?
Re: Sony software updates breaks movie theater projectors
#5Super curious if there's any kind of contractual recourse where theaters can recoup the lost income from Sony. It's one thing if a projector breaks mechanically or due to a pre-existing bug; it's another thing when an update breaks it. In an age where updates are increasingly the norm, I wonder if there's legislation needed to hold manufacturers accountable for updates that break otherwise perfectly-functioning hardw…
Meh, shit happens and maybe software rollback should be codified. Let the compensation be between the two parties involved (Sony and the customer) - similar to SLAs in the cloud.
Re: Sony software updates breaks movie theater projectors
#6Super curious if there's any kind of contractual recourse where theaters can recoup the lost income from Sony. It's one thing if a projector breaks mechanically or due to a pre-existing bug; it's another thing when an update breaks it. In an age where updates are increasingly the norm, I wonder if there's legislation needed to hold manufacturers accountable for updates that break otherwise perfectly-functioning hardw…
> In an age where updates are increasingly the norm, I wonder if there's legislation needed to hold manufacturers accountable for updates that break otherwise perfectly-functioning hardware?
Maybe there should be a law that says:
1. Upgrades may be performed but never behind the user's back.
2. In particular, the user determines exactly when an upgrade is performed.
3. The user may roll back any update at any time.
4. Any services which the software depends on should be compatible with all versions of the updated software.
EDIT: 5. Security backports should be made available. However, the user should always be in control over whether they are installed. Sometimes working code is more important than 100% secure code. Also this rule will prevent companies from quickly forcing an update and sweeping security breaches under the rug.
Re: Sony software updates breaks movie theater projectors
#7Super curious if there's any kind of contractual recourse where theaters can recoup the lost income from Sony. It's one thing if a projector breaks mechanically or due to a pre-existing bug; it's another thing when an update breaks it. In an age where updates are increasingly the norm, I wonder if there's legislation needed to hold manufacturers accountable for updates that break otherwise perfectly-functioning hardw…
Meh, shit happens and maybe software rollback should be codified. Let the compensation be between the two parties involved (Sony and the customer) - similar to SLAs in the cloud.
There is an enormous power imbalance between Sony and the customer which will lead to abuse.
They will filibuster and or beaurocrat-ize away any will to pursue lawsuits, or they will offer token trivial compensation (which doesn’t nearly reflect the actual lost income)
Your “meh” apathy is what leads to the abuse of power by the larger parties
Re: Sony software updates breaks movie theater projectors
#8Super curious if there's any kind of contractual recourse where theaters can recoup the lost income from Sony. It's one thing if a projector breaks mechanically or due to a pre-existing bug; it's another thing when an update breaks it. In an age where updates are increasingly the norm, I wonder if there's legislation needed to hold manufacturers accountable for updates that break otherwise perfectly-functioning hardw…
>hold manufacturers accountable for updates that break otherwise perfectly-functioning hardware Wouldn't the license agreement that you agreed to when you installed the software specify any responsibilities of the vendor and define what recourse you might have? Why would government action be needed?
Precisely for that reason. Most license agreements require the end-user to waive any recourse. That's what customer protection laws are for.
Re: Sony software updates breaks movie theater projectors
#9Super curious if there's any kind of contractual recourse where theaters can recoup the lost income from Sony. It's one thing if a projector breaks mechanically or due to a pre-existing bug; it's another thing when an update breaks it. In an age where updates are increasingly the norm, I wonder if there's legislation needed to hold manufacturers accountable for updates that break otherwise perfectly-functioning hardw…
>hold manufacturers accountable for updates that break otherwise perfectly-functioning hardware Wouldn't the license agreement that you agreed to when you installed the software specify any responsibilities of the vendor and define what recourse you might have? Why would government action be needed?
Because I have no negotiating power. Every license agreement says there's no recourse, so I can't pick one that does have it.
There's a major free-market failure because there's no negotiation over the agreement. There's no representative for consumers pushing back. So that representative needs to be the government.
This is the entire reason for consumer protection laws.
Re: Sony software updates breaks movie theater projectors
#10Super curious if there's any kind of contractual recourse where theaters can recoup the lost income from Sony. It's one thing if a projector breaks mechanically or due to a pre-existing bug; it's another thing when an update breaks it. In an age where updates are increasingly the norm, I wonder if there's legislation needed to hold manufacturers accountable for updates that break otherwise perfectly-functioning hardw…
>hold manufacturers accountable for updates that break otherwise perfectly-functioning hardware Wouldn't the license agreement that you agreed to when you installed the software specify any responsibilities of the vendor and define what recourse you might have? Why would government action be needed?
Because the government has put constraints on what kind of agreements are valid (especially in the domain of sales to consumers).
It happens all the time across many domains (look up the Uniform Commercial Code, for more general examples, or laws around vehicle sales).
I have less inclination to be involved in business to business transactions, but there’s absolutely a societal debate to be had around what laws and regulations we have on transactions of software.
Society runs smoother, with more transactions, and this economic wealth, when consumers can assume a reasonable baseline of behavior that is being regulated by the government. If every purchase and every transaction requires deep due diligence there will be far fewer transactions.