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Can anyone recommend any open source or good software to implement as a ticketing system. To give you an idea we are looking to be able to record client tasks performed and completed.
Look forward to hearing any ideas.
I have also heard many good things about Bugzilla.
RT always seemed like a good approach: http://bestpractical.com/rt/ I had problems getting all the right perl modules together an installed last time I checked it out (5 years ago), could be better now.
I've used Trac, which is pretty customizable and does a nice job (though it is a bit more project-oriented). I have also heard many good things about Bugzilla.
I assumed the OP meant support ticketing software
There is even a free online trial.
I've used Trac, which is pretty customizable and does a nice job (though it is a bit more project-oriented). I have also heard many good things about Bugzilla.
trac is more a source code manager..not really a good customer service tool ;) I assumed the OP meant support ticketing software
We are an online travel agency so for each customer sale there are a fair few steps; ticketing / supplier payment filtering / confirmation notifications plus customer contact issues also.
We therefore requires a ticketing solution so we can attribute different actions and notes to each customer until completion.
Let me know what you find. Every time I've tried to look into this I hit dead ends as well. I ended up writing a "hack" about 6 years ago that has turned into a fairly robust system that I've used at 3 different companies now. I would share it, but it's 2000 lines of perl with about 6 comments :) RT always seemed like a good approach: http://bestpractical.com/rt/ I had problems getting all the right perl modules toge…
Earlier quoted context omitted.
trac is more a source code manager..not really a good customer service tool ;) I assumed the OP meant support ticketing software
Indeed, we are looking for support ticket software moreover. We are an online travel agency so for each customer sale there are a fair few steps; ticketing / supplier payment filtering / confirmation notifications plus customer contact issues also. We therefore requires a ticketing solution so we can attribute different actions and notes to each customer until completion.
(does the client need access to the tickets - or is it internal only??)