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12ft.io has been banned by Vercel

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Re: 12ft.io has been banned by Vercel

#2
It's understandable to ban the site given it does break Vercel's terms, but the allegation that Vercel hasn't let the owner transfer the domain away is a serious concern. Removing a customer is always hard but you have to do it in a way that ends in a clean break between your business and the customer. Keeping a domain fails to achieve that in a big way.

Re: 12ft.io has been banned by Vercel

#4
post #2

It's understandable to ban the site given it does break Vercel's terms, but the allegation that Vercel hasn't let the owner transfer the domain away is a serious concern. Removing a customer is always hard but you have to do it in a way that ends in a clean break between your business and the customer. Keeping a domain fails to achieve that in a big way.

And they shutdown all his other projects.

Re: 12ft.io has been banned by Vercel

#6
post #2

It's understandable to ban the site given it does break Vercel's terms, but the allegation that Vercel hasn't let the owner transfer the domain away is a serious concern. Removing a customer is always hard but you have to do it in a way that ends in a clean break between your business and the customer. Keeping a domain fails to achieve that in a big way.

I absolute believe that Vercel does not like to host it and they have the freedom to restrict the service. But I _am_ curious which term of the TOS it violated.

Re: 12ft.io has been banned by Vercel

#8
post #2

It's understandable to ban the site given it does break Vercel's terms, but the allegation that Vercel hasn't let the owner transfer the domain away is a serious concern. Removing a customer is always hard but you have to do it in a way that ends in a clean break between your business and the customer. Keeping a domain fails to achieve that in a big way.

And they shutdown all his other projects.

This part doesn’t seem unreasonable to me, however the domains being held does seem unreasonable.

Re: 12ft.io has been banned by Vercel

#9
Sounds like it’s resolved. Author just got angry after getting back from holiday, and seeing their access to every site they own is cut. Which is reasonable given it seems Vercel doesn’t have site level granularity of restricting access.

Which is worrisome.

What other level of granularity are they missing? Do I need to worry about security and access controls?

Re: 12ft.io has been banned by Vercel

#10
The top reply is from Vercel:

> Hey Thomas. Your paywall-bypassing site broke our ToS and created hundreds of hours of support time spent on all the outreach from the impacted businesses. > Our support team reached out to you on Oct 14th to let you know this was unsustainable and to try to work with you.

The poster immediately misunderstood them and thought the hundreds of hours were for talking to him. But they also sounded reasonable afterwards.

> I’ve received 4 emails from vercel support in 2023, I don’t think that constitutes hundreds of hours of work > But tbf I get it if you want to be an opinionated hosting provider and not host 12ft. No worries here, just restore my other projects and give me my domains back and we chill

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