1Password won't accept my payment

Hi!

I've completed the process of transferring all my passwords over to 1password. I'm loving 1password from the start, as a developer myself they did such an amazing job on the usability part that it's a no brainer to use. I even managed to convince my non tech girlfriend to use it and she does!

Now the tedious and bad part:

I've been trying to subscribe to 1password for over 12 days now and my card keeps getting "declined". I contacted support explained them the issue and they told me its my card and I need to verify with my bank. So I did and the bank is telling me the transaction is getting declined because they are not properly validating the CVC number on their end. Fast forward a bit and I'm in contact with 1password support again. They ensure me nothing is wrong on their end yet I'm showing them proof that there is.

I'm lost here because in about 2 days I'm getting locked out of my account and I need it for work. As a potential customer I'm at the end of what I can do and this whole deal has been a very frustrating experience.

So please 1password (if any of you reads this) help me out, because you are making it really difficult for me to spend my money.

"No brainer" is not a word you want associated with password management in any context

Please don't carry this idea into your development.

One of the reasons I have a lot of credit cards and bank accounts is to work around this sort of problem. It happens a lot. Between the bank, the vendor and the (possibly many layers of) payment processors inevitably something goes wrong in the plumbing.

Instead of wasting my time with CS bots I just try another card.

(The other reason to have multiples of everything is to take advantage of the slightly different features they have.)

Care to explain this a bit more?

Having decent password hygiene, password rotation, secure password generation and all of that available via browser, apps and commandline IS a no brainer to me.

From a security standpoint you could say they are storing and keeping your passwords all in 1 bucket, while that is true it is encrypted and can be changed / tracked way easier then you would be able to without it.

What's the alternative? Keeping those passwords in your brain and create variants on that password? Sticky notes with passwords?

What about a NEED to share passwords with team members securely? Do you send them over slack / imessage / whatsapp?

Next to that it also functions as a database of accounts where you can see where you have an account with a password that has potentially be leaked and for "known" big providers they forward you to the change password screen in an instant.

To me having a proper password management tool that warns you if any of your passwords get leaked is really worth the price they are asking. Without it a lot of best practices often get lost due to time constraints.

I've looked at bitwarden which is completely open source and is self-hosted. I tried it, but I'd rather pay a "premium" for someone that gets paid to upkeep the application to the newest standards.

Bitwarden sometimes has troubles with filling in forms properly which 1password more often does the correct thing saving me seconds / minutes every day.