Avenger controller company pisses off gaming community with bad customer support

At the risk of taking a potentially unpopular opinion on the subject, I don't think either one of those people come out looking too good.

I'm all for doing the whole "CC your formal complaint letter to several outlets in hopes that someone will take notice" approach; My brother taught me about doing this when I was a little kid. He would write letters (this was before the advent of the internet) and note on the bottom that they had been CCd to various local news outlets, as well as the better business bureau (regardless of whether or not he actually sent those additional letters). And almost always, it worked.

But I would be absolutely embarrassed to have my name attached to his complaint that got sent around. He is understandably, and in some cases justifiably, upset by the companies lack of communication and flippant nature, but this is no time to get into a pissing match. He chose to stoop to the guys level with name calling and taunting: Welcome to the internet bitch? Thats how I roll? It sounds like something you'd see on a meme, not something you want to end a complaint letter with.

That said, the guy on Oceans end is clearly the winner when it comes to idiotic behavior, as he further digs his own grave down the line. I just can't cut the customer any slack on stooping to Oceans level, however. He comes off sounding like almost as big of an idiot as the guy at Ocean.

Just my 2 cents, I'm sure others will see it differently

Totally agree the customer was in the wrong (at least somewhat) but I think this is more about the PR guy. The customer is allowed to be a jerk. The PR guy gets paid to handle people and what does he do? Gets in an argument with an angry customer. Anyone who has worked in customer service knows you always smile through your teeth. Worst comes to worst you can always just not respond, which would have been better than this.

I see it mostly your way, only the customer has a right to be pissed off and the PR guy does not - though, he should have cooled off before sending that e-mail.

I've done stupid things when angry as well, so I shouldn't judge.

Edit: the link didn't work for me, had to go to the main Penny Arcade site.

Ok this will sound completely naive but whatever happened to the customer is always right? Ok yes, I agree that is a bit overstated but in this case he was right and Gabe came out all puffed up and aggressive from the start and continued and continued (I actually like at the end when he realizes who he is emailing back and forth to). Maybe I'm just naive but I believe the smart businessman (woman) puts the customers first.