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Tell HN: I can't login to Gmail due to phone cannot be used for verification

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1–10 of 48 posts

Re: Tell HN: I can't login to Gmail due to phone cannot be used for verification

#4
This phone verification shit is so awful. I have two friends who moved overseas and disconnected their cellphone plans without thinking about their MFA situation.

Today I have to enforce MFA at the small company I'm working at, and just a month prior I held a cybersecurity seminar for them and explained that "phone MFA is… okay… but you should really use verification apps." But I didn't realize that you can't even enable authenticator-app-MFA with Google without doing it through a phone first… just infuriating.

Re: Tell HN: I can't login to Gmail due to phone cannot be used for verification

#5

This phone verification shit is so awful. I have two friends who moved overseas and disconnected their cellphone plans without thinking about their MFA situation. Today I have to enforce MFA at the small company I'm working at, and just a month prior I held a cybersecurity seminar for them and explained that "phone MFA is… okay… but you should really use verification apps." But I didn't realize that you can't even en…

So I have used Authy, which apparently is somehow protocol compatible with Google Authenticator, and you can back up your tokens with a password. I got a new phone, installed the app, entered the password, and all my tokens were there.

Re: Tell HN: I can't login to Gmail due to phone cannot be used for verification

#7
Similar problem.

i have a gmail account I haven’t accessed in many months.

In that time I’ve updated my hardware.

Now google says “we don’t recognize this device” and won’t let me log in.

I have a backup email configured and gmail actually sends a note to that backup email saying someone has my password for the other account. But won’t let me use that backup email to verify the login on the old email address.

Wtf.

Re: Tell HN: I can't login to Gmail due to phone cannot be used for verification

#8
> Anyone has any idea how to recover it other than.... find other number?

The longer you've been locked out, the more confidence Google will have that it's really you trying to log in. That said, the system is really dumb. I have a friend who just got locked out of her account for multiple days because she had a Google phone number, and so of course Google wouldn't let her log into her account to retrieve the text they were trying to send her. Now obviously if she had purposely enabled 2FA using this number then that would have been a mistake, but it's less obvious that one day they would just randomly decide to enable it for her using a phone number that obviously would not work.

Re: Tell HN: I can't login to Gmail due to phone cannot be used for verification

#10
I kid you not. Google's actual official answer to this is... create another account![1][2][3]

Edit: Now that I have your attention:

PSA: Go create "Backup codes" for your Google Account in your 2-Step Verification settings.

[1]: https://support.google.com/accounts/troubleshooter/2402620?h...

[2]: https://support.google.com/accounts/answer/7682439

[3]: https://support.google.com/accounts/answer/7299973

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