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Ask HN: Hourly billers, do you bill for only focused work?

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Ask HN: Hourly billers, do you bill for only focused work?

#1
I have noticed that trying to bill at higher rates has been becoming more difficult and if I don't work a full 8 hours it appears that I am slacking off. The vast majority of software engineers do not do 8 hours of actual work, even including meetings.

However, I sometimes notice other contractors billing a full 40-hour work week and clients not batting an eye.

Am I being too honest, and should I continue billing for the fifteen minutes I go off reading HN, having lunch, or any other short break?

Edit: I guess what I meant to say, is lowering my rate by around 25%, but also being less picky on what I should bill so that I can earn the same amount, acceptable?

Re: Ask HN: Hourly billers, do you bill for only focused work?

#3
If you can't sell those 15-minute intervals to someone else, you should probably bill them anyhow. If the customer thinks you are expensive then drop the price a bit, you know what you did so round the final number down to a nice even number.

In the future, try to be more diligent, both for your customers and for you. In the future you'll be able to fit more clients in, and your customers will get a better price.

Re: Ask HN: Hourly billers, do you bill for only focused work?

#4
I've been in the same boat. My resentment just built up over years, and for what? It just made me seem like an uptight arsehole. And I probably was too. Looking like I'm working used to be a (minor) concern of mine, but I'm more focused if it doesn't enter my mind.

Charge for your time. Don't stop the clock for meetings, short breaks, toilet etc. Lunch is debatable. If you go for a short lunch, with your work colleagues, then I'd probably bill. If you like to get out and clear your head and go and hermit somewhere for a full hour, I'd say probably not.

If there are weekly perk-style activities that happen in-hours (Table-tennis, multiplayer games, etc.,) bill them. Otherwise your boss is just making you stay in the office playing vidya for free when you could be going home to your kids. If an after-work activity starts early, e.g. drinks at 4:30 followed by a team dinner at 6:30, I'd probably bill up until when I would have usually worked until (so 5:00 or 5:30).

One time I went and got coffee with some of my teammates in the cafeteria, and we sat around for a while and chatted. Later I was quietly praised by my manager for making that happen. Because his job was to make sure we could actually get along and produce work together.

Re: Ask HN: Hourly billers, do you bill for only focused work?

#5
I think it depends on the circumstances what you should do. Such as whether the client has a real budget. Honestly for me it is relatively trivial to find clients with shoestring budgets versus adequate ones.

But ideally you set things up ahead of time by finding a client with a decent sized budget and then charging by the week. The billing increment is one week.

Then just make sure to have regular delivery or discussions as often as possible with the client. They should see the deliverables progressing, even if it's just the architectural details being worked out at first. They should be judging based on useful things obviously happening and being explained or being able to use the next version rather than just looking at hours to try to guess whether they are getting a good deal or something.

For me, we will see how it goes. Right now I have a weekly billing client who I am a bit worried I will have to replace because things in this niche are so dead right now. But there were a few other projects I may be able to pick up. I am definitely going to try to find one that can afford a week or two though because realistically all of the projects have gone on for more than two weeks so far, generally speaking more like 2-8 weeks each.

When it's going to almost certainly take a month to complete a project, trying to get out of an extra hour every day or something is a questionable strategy because it's a significant investment anyway, and the biggest risk really is most projects just not delivering usable software at all, which means all of that money gets wasted.

Re: Ask HN: Hourly billers, do you bill for only focused work?

#6
You should only bill for time spent on client work, unless stated in the contract. When I did consulting, I worked over 40 hours to bill 40 client hours, because there is always some company overhead that isn't related to customer work.

The 40 hours you see billed regularly is maybe to avoid triggering overtime/excess hours clauses or norms.

Re: Ask HN: Hourly billers, do you bill for only focused work?

#9
Be fair to both the client and to yourself.

Some of this depends on your role and the specific contract/agreement but a couple of general thoughts:

* If you're having short breaks midday where your attention drifts to non-work, do you also have short moments at home where your thoughts drift to work?

* Remember that there is value in you "being available". Even if you have a slow day or less than 100% focused day, you're still working and available if something urgent comes up.

* How is your output and impact? Are you contributing on par with others?

* If you catch yourself thinking "Wow, I haven't done anything for the past hour" maybe that time shouldn't be billed but that's different from a quick HN skim or stretching and grabbing coffee.

Re: Ask HN: Hourly billers, do you bill for only focused work?

#10
Do yourself a favour, and bill by the day, rather than by the hour. Engineering is creative work, and you're paid to think - code is just the end product. Thinking happens consciously and unconsciously, at all times of the day. Billing by the day will allow you to focus on the work rather than the administrivia.

Whatever you do, do not drop your rate: you'll just be undervalued by your clients.

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