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MacBook Air M1 screen crack for no apparent reason

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Re: MacBook Air M1 screen crack for no apparent reason

#2

Post by lewisl9029 »

A friend just had this happen to their M1 Air under warranty and Apple quoted him $400 for the repair claiming it was "accidental" damage, even though he didn't do anything to it, like the 50 pages of people who replied in the thread.

Wanted to make a quick PSA against purchasing one of these to save a few hundred bucks vs the M2 Air which hopefully won't have this problem, and possibly put some pressure on Apple to take care of their customers for what is clearly a widespread hardware defect.

Re: MacBook Air M1 screen crack for no apparent reason

#3

Post by scottydelta »

Apple has always tried to blame customers whenever they can.

I remember when my MacBook pro 2015 started glitching and Apple voided the warranty by saying there was liquid spillage/fluid damage.

So apparently macbooks have these small stickers inside them which change color upon contact with liquids to help detect liquid damage but the issue with those stickers are that they also change color if you live in a humid area.

They made me pay for that repair even though the customer support guy at the store agreed that the color could change because of humidity but it was company policy to charge for those repairs.

Re: MacBook Air M1 screen crack for no apparent reason

#4

Post by wizofaus »

scottydelta wrote: post #3

Apple has always tried to blame customers whenever they can. I remember when my MacBook pro 2015 started glitching and Apple voided the warranty by saying there was liquid spillage/fluid damage. So apparently macbooks have these small stickers inside them which change color upon contact with liquids to help detect liquid damage but the issue with those stickers are that they also change color if you live in a humid a…

A warranty that can be voided just because some little sticker a user can't access indicates moisture detection doesn't even sound like it should be legal. If you've done something obviously stupid like drop your monitor in the bath then you're hardly going to need such a sticker to detect "unreasonable use". It seems pretty reasonable to expect consumer goods to tolerate small amounts of moisture. In fact a monitor I just bought recently got water on it due to some dripping house plants above it. It was fine. So far anyway!

Re: MacBook Air M1 screen crack for no apparent reason

#5

Post by johnbellone »

scottydelta wrote: post #3

Apple has always tried to blame customers whenever they can. I remember when my MacBook pro 2015 started glitching and Apple voided the warranty by saying there was liquid spillage/fluid damage. So apparently macbooks have these small stickers inside them which change color upon contact with liquids to help detect liquid damage but the issue with those stickers are that they also change color if you live in a humid a…

Those stickers are in nearly all of their devices.

Re: MacBook Air M1 screen crack for no apparent reason

#7

Post by eastbound »

wizofaus wrote: post #4
scottydelta wrote: post #3

Apple has always tried to blame customers whenever they can. I remember when my MacBook pro 2015 started glitching and Apple voided the warranty by saying there was liquid spillage/fluid damage. So apparently macbooks have these small stickers inside them which change color upon contact with liquids to help detect liquid damage but the issue with those stickers are that they also change color if you live in a humid a…

A warranty that can be voided just because some little sticker a user can't access indicates moisture detection doesn't even sound like it should be legal. If you've done something obviously stupid like drop your monitor in the bath then you're hardly going to need such a sticker to detect "unreasonable use". It seems pretty reasonable to expect consumer goods to tolerate small amounts of moisture. In fact a monitor…

Most electronics including Apple mention that they’re rated for 35°C while working and 40°C while off.

After a single year, most of Apple warranties void out.

Re: MacBook Air M1 screen crack for no apparent reason

#8

Post by asdff »

The current macbook air body is pretty poor. I had one of the late intel ones for a spell before overheating killed the logic board, and it developed an outline of the keyboard on the screen within a few months just from the clamshell being closed daily. I wasn't even carrying this thing in a bag, it just sat on a desk.

Re: MacBook Air M1 screen crack for no apparent reason

#10

Post by r00fus »

scottydelta wrote: post #3

Apple has always tried to blame customers whenever they can. I remember when my MacBook pro 2015 started glitching and Apple voided the warranty by saying there was liquid spillage/fluid damage. So apparently macbooks have these small stickers inside them which change color upon contact with liquids to help detect liquid damage but the issue with those stickers are that they also change color if you live in a humid a…

I know there was a class action in late 00s for that where I was compensated because I had a similar interaction with an Apple Store genius. I was of the understanding they changed their "liquid damage" policy due to that lawsuit.
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