Live data from Hacker News

Nobody Likes Self-Checkout

lite.cnn.com

1–10 of 37 posts

Re: Nobody Likes Self-Checkout

#2
....apart from the rest of the civilised world.

Self check out has teething problems mainly because users need get trained on how to do it but once you grok it, you never go back - its simply faster, more efficient experience.

Re: Nobody Likes Self-Checkout

#3
"unexpected item in bagging area" ... haven't heard that for years.

The new hotness is the camera replaying your last scan while flashing a red light for clerk help because you were holding the item wrong and it thinks you're trying to sneak something past.

They also seem to be confused if you're using both arms to scan things, it beeps but it asks for help often as not. Apparently ambidexterousness is rare enough to be suspicious.

I dont mind the self checkout, I like it better when it works right; and when there's actually clerks to come kick the damned thing when it gets confused. The store I go to has a newly installed fleet of i dunno ~30 or so self checkout lanes, and probably one clerk to 16 lanes. Who is usually tied up with customers using checks, here.

Re: Nobody Likes Self-Checkout

#5
post #2

....apart from the rest of the civilised world. Self check out has teething problems mainly because users need get trained on how to do it but once you grok it, you never go back - its simply faster, more efficient experience.

The removal of the cash option is a hard nope for me. I don't always use cash, but if it's not an option, I vote with my feet, regardless if paying with cash or plastic.

Re: Nobody Likes Self-Checkout

#6

As long as it works right, it's great. Especially with a small amount of items, I can get checkout out and on my way quickly.

Spot on. Self checkout shines when it’s for 2-3 items. I wouldn’t pass a huge haul of groceries through it. The more things you buy with self checkout the greater chance of some weird bug like missing barcode, not knowing where to select esoteric non-scan items etc
Post reply on HN