Why I will never buy another Samsung device
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Why I will never buy another Samsung device
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Re: Why I will never buy another Samsung device
#2> What they’re doing currently is forcing their early-adopter customers to bear the risks of the new technology.
We generally call this "being an early adopter."
Re: Why I will never buy another Samsung device
#3Archived: https://archive.ph/RqSu6
Re: Why I will never buy another Samsung device
#4I am truly, deeply, unsurprised that foldable phones fail along the seam.
I know that's not the point of the post, and I'm not blaming the author. It just seems like such a ridiculous concept in the first place. My old flip phone had its own problems, and there wasn't even a display along the seam.
Re: Why I will never buy another Samsung device
#5If the phone was in a case where did the damage come from?
Re: Why I will never buy another Samsung device
#6This does not strike me as damage that should exclude a phone from warranty, fancy folding type or no.
I’d be angry if it were a €100 budget model, but this would make me livid.
Re: Why I will never buy another Samsung device
#7I can feel my blood boiling for you. In fact I'm in the market for a new phone and stories like this make me actively want to avoid Samsung. As companies get larger and larger they will tend to make choices that are suboptimal to consumers.
Cynical me says that Samsung is seeing above average warranty claims on these foldable phones. Thus they need to get them down so some manager somewhere decides that they will enforce the policies more strictly with small scratches and dents outright disqualifying claims. Lo and behold this reduces the warranty claims paid out but in the grand scheme of things completely demolishes any customer loyalty.
I wonder if author reached out via twitter or some other social media channel to have Samsung comment.
Also I have to think what Apple or Google would do. I'm pretty sure Apple would just straight up repair the phone with very few questions (that has been my experience). Google you'd have to go through a longer warranty process but my guess is they'd be more lenient and eventually you'd get a new or repaired phone.
Samsung is losing hard here.
Re: Why I will never buy another Samsung device
#8> I was in need of replacing my aging Pixel 4
> Released 2019, October 22
How is a 2 year old phone aging?
Re: Why I will never buy another Samsung device
#9If the phone was in a case where did the damage come from?
According to the article, it wasn't in a case for the first month, but more importantly, the magnitude of the damage is what makes the Samsung assessment remarkably suspect. Certainly seems like a really bad experience with Samsung.
Re: Why I will never buy another Samsung device
#10If the phone was in a case where did the damage come from?
> this scratch is probably caused by a grain of sand in my pocket about a month ago