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Discourage use of Mailgun as a mail provider

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Re: Discourage use of Mailgun as a mail provider

#4
I was expecting something worse.

Could the sales outreach be done better? Sure, but I've seen a lot worse and I feel like the initial email setting the tone with "This request is so vague and nonspecific..." was already more passive aggressive than it has to be and set the tone for the rest of the thread.

Re: Discourage use of Mailgun as a mail provider

#5
post #3

Sorry to say but Evan does not come across as particularly pleasant or likeable to anyone he corresponds with. Common courtesy would go a long way.

I think that it sounds harsh to say "I don't take meetings with no agenda", but is the right thing to do. Everyone wants your time, and it's the most valuable resource you possess, so being protective makes a lot of sense.

I wouldn't reply to someone's email and accuse them of "low-effort sales" or whatever. I'd just say "thanks, not interested" and then be internally mad at the low effort.

From the other side, I think that sales should be aware that these emails can read like "hey, we're going to shut you off unless you chat with me for 30 minutes" which is annoying. It would be nice to clarify that up front, to avoid the negative emotion associated with that prospect.

Re: Discourage use of Mailgun as a mail provider

#9
post #5
post #3

Sorry to say but Evan does not come across as particularly pleasant or likeable to anyone he corresponds with. Common courtesy would go a long way.

I think that it sounds harsh to say "I don't take meetings with no agenda", but is the right thing to do. Everyone wants your time, and it's the most valuable resource you possess, so being protective makes a lot of sense. I wouldn't reply to someone's email and accuse them of "low-effort sales" or whatever. I'd just say "thanks, not interested" and then be internally mad at the low effort. From the other side, I thi…

> it sounds harsh to say "I don't take meetings with no agenda", but is the right thing to do

Evan's is the wrong way to do it. "I am busy–do you have specific recommendations you can share over email" is more concise, polite and to the point. (Ignoring the e-mail, or a simple not interested, are also options.) And if you want to use those words, fine, but leave off the "low effort" insults at the end.

Re: Discourage use of Mailgun as a mail provider

#10
Evan, your response was needlessly rude, and if I were Mailgun I'd let you go as a customer. The idea that you'd drop a company over this is overly dramatic. I would encourage you to be nicer to relatively low-level employees, and Joe did seem reasonably knowledgeable about Mailgun's processes
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