“Click to subscribe, call to cancel” is illegal, FTC says
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Re: “Click to subscribe, call to cancel” is illegal, FTC says
#2Also a common practice in Europe (Germany, France, Switzerland...), but frequently even worse: click to subscribe, send a fucking letter to cancel it. Le Monde and Der Spiegel both do it.
I'm a news junkie, I think paying for news is important, but I don't have even 1/4 of the subscriptions I would have if it wasn't for scummy tactics and/or the fear that I will be subject to them in the future.
Re: “Click to subscribe, call to cancel” is illegal, FTC says
#3Also a common practice in Europe (Germany, France, Switzerland...), but frequently even worse: click to subscribe, send a fucking letter to cancel it. Le Monde and Der Spiegel both do it. I'm a news junkie, I think paying for news is important, but I don't have even 1/4 of the subscriptions I would have if it wasn't for scummy tactics and/or the fear that I will be subject to them in the future.
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Re: “Click to subscribe, call to cancel” is illegal, FTC says
#4Good. The more exposure this tactic gets, the better.
I remember trying to cancel my The Times (of London) subscription a few years ago. It was a terrible experience - having to ensure a pushy sales call for 20 minutes, where the call handler kept ignoring my requests to cancel as they kept reading a hard sell script.
The sooner this practice ends, the better.
Re: “Click to subscribe, call to cancel” is illegal, FTC says
#5Living in Europe, I couldn't believe that if I wanted to unsubscribe to New York Times, I would need to call one of their hotlines which operated in US time-zones. IIRC the open hours were after midnight in my timezone, and their local hotline was out of order.
I seriously thought that I had signed up for a phishing site ...
Re: “Click to subscribe, call to cancel” is illegal, FTC says
#6If they do something like this, it shows such complete lack of confidence in their product. "The only reason why people would continue to use this product is... if we make it sufficiently difficult to cancel".
When signing up for a product, if it uses tactics like this, I assume the product is no good, and even the producers of the product know it...
Re: “Click to subscribe, call to cancel” is illegal, FTC says
#7A reasonable legal requirement should be that customers are able to unsubscribe using the same method used to subscribe and the process should not require more time and effort than the initial subscription.
Re: “Click to subscribe, call to cancel” is illegal, FTC says
#8Someone tell NYT.
Re: “Click to subscribe, call to cancel” is illegal, FTC says
#9I’m also annoyed by having to return or mail back routers when disconnecting from ISPs. When you sign up they are glad to deliver and install at no cost, but now you have to waste time or money sending them the equipment back.
Re: “Click to subscribe, call to cancel” is illegal, FTC says
#10Well, making something illegal doesn't make it non-existent.
Let's see how this is enforced before putting those "Mission Accomplished" banners up.