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Ask HN: Suspended by Google Domains

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Ask HN: Suspended by Google Domains

#1
We received a notice that our domain (registered with https://domains.google/) will be suspended in 72 hours due to a spam complaint. Truth is, out of 205,169 emails sent, only 15 of them were marked as spam.

There is no one at Google who would help. And now we have less than 42 hours to resolve this issue. Failing that, our website will be cut off from more than 500,000 community members worldwide.

Re: Ask HN: Suspended by Google Domains

#2
Hi,

This could be an instance of email spoofing. Can you check the headers of the email for any domains that look suspicious?

What did the email say exactly? Why would a spamming domain be suspended in 72 hours instead of right away?

If it actually is a legitimate "notice" and not email spoofing, you can try them on Twitter: https://twitter.com/Google

Google has been responsive pretty much every time I have needed them, which is impressive. I tweeted a few days ago, not even tweeting "at" them, and they got in touch: https://twitter.com/jugurthahadjar/status/143051010590950195...

Re: Ask HN: Suspended by Google Domains

#3
post #2

Hi, This could be an instance of email spoofing. Can you check the headers of the email for any domains that look suspicious? What did the email say exactly? Why would a spamming domain be suspended in 72 hours instead of right away? If it actually is a legitimate "notice" and not email spoofing, you can try them on Twitter: https://twitter.com/Google Google has been responsive pretty much every time I have needed th…

The suspension notice was definitely sent by Google:

From: registrar-support@google.com Subject: A message from Google Domains SPF: PASS with IP 209.85.220.75 DKIM: 'PASS' with domain google.com DMARC: 'PASS'

The email said:

Hi there,

Your domain was reported for spamming activities and will be suspended in 3 days. ... It may result in cancellation of your domain registration or termination of your account.

Regards, The Google Domains Support Team

---

So far the experience has been exactly the same as how Gitbook described their similar situation: https://blog.gitbook.com/tech/post-mortems/06-20-gitbook-dom....

No one at Google would answer any questions. And we have no idea what to do right now.

Re: Ask HN: Suspended by Google Domains

#4
post #2

Hi, This could be an instance of email spoofing. Can you check the headers of the email for any domains that look suspicious? What did the email say exactly? Why would a spamming domain be suspended in 72 hours instead of right away? If it actually is a legitimate "notice" and not email spoofing, you can try them on Twitter: https://twitter.com/Google Google has been responsive pretty much every time I have needed th…

The suspension notice was definitely sent by Google: From: registrar-support@google.com Subject: A message from Google Domains SPF: PASS with IP 209.85.220.75 DKIM: 'PASS' with domain google.com DMARC: 'PASS' The email said: Hi there, Your domain was reported for spamming activities and will be suspended in 3 days. ... It may result in cancellation of your domain registration or termination of your account. Regards,…

Emails in email spoofing definitely show a legitimate domain in "From"; it wouldn't be fun otherwise. Look at the headers. All the domains in the many "Received" fields, "Return-Path", etc.

Look not for signs it is authentic; look for signs it is not.

Also: https://developers.google.com/domains/express/support

Re: Ask HN: Suspended by Google Domains

#5
post #4

Earlier quoted context omitted.

The suspension notice was definitely sent by Google: From: registrar-support@google.com Subject: A message from Google Domains SPF: PASS with IP 209.85.220.75 DKIM: 'PASS' with domain google.com DMARC: 'PASS' The email said: Hi there, Your domain was reported for spamming activities and will be suspended in 3 days. ... It may result in cancellation of your domain registration or termination of your account. Regards,…

Emails in email spoofing definitely show a legitimate domain in "From"; it wouldn't be fun otherwise. Look at the headers. All the domains in the many "Received" fields, "Return-Path", etc. Look not for signs it is authentic; look for signs it is not. Also: https://developers.google.com/domains/express/support

Sure, we did reach out to Google Domains support team. They acknowledged the case as valid, however, could not answer any questions about it (because it is being handled by the compliance team). We spoke with 5 different agents so far.

Re: Ask HN: Suspended by Google Domains

#9

Maybe obvious and or stupid But can you transfer the domain?

We could not transfer the domain. I would like to because the whole community is currently being threatened. Not to mention, personally it could result in "termination of your account," the Google account that I have been using for more than a decade (for my emails, cell phone, wallet, etc)!

Re: Ask HN: Suspended by Google Domains

#10

Maybe obvious and or stupid But can you transfer the domain?

We could not transfer the domain. I would like to because the whole community is currently being threatened. Not to mention, personally it could result in "termination of your account," the Google account that I have been using for more than a decade (for my emails, cell phone, wallet, etc)!

It's a bit late now, but it's a good idea to make a new fresh Google account for each project (which will require a new fresh phone number to verify it when you create it, I suggest Mint prepaid), for reasons which are at this moment too obvious.
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