Atlassian Cloud ToS section 3.3(I) prohibits discussing performance issues

#1

Post by dmitriid » Sat, Jan 02, 2021, 4:35 PM UTC

Atlassian Cloud ToS section 3.3(I) prohibits discussing performance issues
atlassian.com

Re: Atlassian Cloud ToS section 3.3(I) prohibits discussing performance issues

#2

Post by FreezerburnV » Sat, Jan 02, 2021, 4:46 PM UTC

The specific part of the ToS being referred to:

(i) publicly disseminate information regarding the performance of the Cloud Products

Re: Atlassian Cloud ToS section 3.3(I) prohibits discussing performance issues

#3

Post by simon1ltd » Sat, Jan 02, 2021, 4:53 PM UTC

Nothing says “great product” like a ToS that bans you from discussing the problems.

I self-host a confluence install, and it’s performance is poor even with a good sized VM and absolutely zero other traffic to it.

Re: Atlassian Cloud ToS section 3.3(I) prohibits discussing performance issues

#4

Post by NotChina » Sat, Jan 02, 2021, 4:55 PM UTC

So much for SLAs?

Re: Atlassian Cloud ToS section 3.3(I) prohibits discussing performance issues

#5

Post by confluence_perf » Sat, Jan 02, 2021, 4:59 PM UTC

This is certainly a strange thing to have in there, as we've had public discussions about performance before and I assume no one's accused those customers of violating the ToS.

I'll see if I can find someone inside Atlassian to talk about this part of the ToS

(edit: Looks like other users have found similar clauses in other companies, so it seems like it might be standard legalese. Will still see if I can find out more)

Re: Atlassian Cloud ToS section 3.3(I) prohibits discussing performance issues

#6

Post by twblalock » Sat, Jan 02, 2021, 5:10 PM UTC

Every Atlassian product I've used has had scalability problems. Instead of trying to hide them, they should work on fixing them.

Re: Atlassian Cloud ToS section 3.3(I) prohibits discussing performance issues

#7

Post by gonzo41 » Sat, Jan 02, 2021, 5:15 PM UTC

twblalock wrote: post #6

Every Atlassian product I've used has had scalability problems. Instead of trying to hide them, they should work on fixing them.

If only there was a product that helped size up work and let teams manage a backlog of features. :D

But I agree totally.

Re: Atlassian Cloud ToS section 3.3(I) prohibits discussing performance issues

#8

Post by tehwebguy » Sat, Jan 02, 2021, 5:23 PM UTC

NotChina wrote: post #4

So much for SLAs?

We replaced our SLAs with NDAs!

Re: Atlassian Cloud ToS section 3.3(I) prohibits discussing performance issues

#9

Post by macinjosh » Sat, Jan 02, 2021, 5:24 PM UTC

JIRA IS SLOW.

sue me.

Re: Atlassian Cloud ToS section 3.3(I) prohibits discussing performance issues

#10

Post by chrisandchris » Sat, Jan 02, 2021, 5:27 PM UTC

How bad has your performance to be until you explicitly prohibit people using your service talking about the performance issue?

I‘ll wait until they discontinue the service for a customer because he did not respect this ToS section.