Lawyers automate this, so why don't airlines?
leejo.github.io
Lawyers automate this, so why don't airlines?
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Re: Lawyers automate this, so why don't airlines?
#2UPS is similar. The process to make a claim for a lost, late, or damaged package is tedious and manual. I imagine that's not a mistake.
Re: Lawyers automate this, so why don't airlines?
#3The actual problem is not easyJet, though. They are complaint to the letter of the law. The problem is the law which is written in a way that allows easyJet to make the claims process as painful as possible.
I have gone through this with a lot of stuff, most notoriously when dealing with landlords. On its face the law seems consumer friendly, but only when you try to use it, do you realize that you need to spend months/years wrestling with the company to get your measly few hundred euros back, and you might even need to engage a lawyer.
I guess although engaging the lawyer seems optional at first glance, it is really the only way to get anything done.
Re: Lawyers automate this, so why don't airlines?
#4Probably just whoever was reading the paperwork on the day. That's an unfortunate turnout for the poster.
I've had exactly the same experience but different departure airport and won (flight didn't go, I bought am immediate replacement seat myself, didn't use the one that was reassigned to me so I could get there faster). I use https://refund.me, excellent success rate and very little effort.
It would be amazing to see the same rules be followed around the world. It's times like these I have a deep respect for the EU. Hm, does this mean that UK flights won't be subject to this going forward?
Re: Lawyers automate this, so why don't airlines?
#5Travel cancellation insurance is a thing that exists. It would be nice to see a travel cancellation insurance product which pays out based on the following automatically and easily verifiable outcomes:
1. Customer turns up.
2. Plane leaves within a certain range around scheduled time.
3. Plane arrives at destination.
4. Plane arrives at destination within a certain range around the scheduled time.
5. The price of the trip.
6. Weather events make things difficult.
Airlines could either integrate or not.
Maybe the premiums would have to be higher due to a higher occurrence of payouts, but maybe they wouldn't have to be so high due to the number of claims processing people you now do not have to employ.
Maybe I am oversimplifying.
Re: Lawyers automate this, so why don't airlines?
#6The actual problem is not easyJet, though. They are complaint to the letter of the law. The problem is the law which is written in a way that allows easyJet to make the claims process as painful as possible. I have gone through this with a lot of stuff, most notoriously when dealing with landlords. On its face the law seems consumer friendly, but only when you try to use it, do you realize that you need to spend mont…
> On its face the law seems consumer friendly, but only when you try to use it, do you realize that you need to spend months/years wrestling with the company to get your measly few hundred euros back, and you might even need to engage a lawyer.
I don't understand how anyone can fall for this after all this time. It's the case with all law. The politicians are not there for the people.
Re: Lawyers automate this, so why don't airlines?
#7Long story short:
Guy had flight canceled and wants airlines to have automated refund system.
The issue is though that no company I know of really wants an automated easy path to disperse money back to the public. Ever try to collect on an insurance policy?
Re: Lawyers automate this, so why don't airlines?
#8Tangential question: why do some British people put an “x” at the end of every text, like the author’s mom?
Re: Lawyers automate this, so why don't airlines?
#9The actual problem is not easyJet, though. They are complaint to the letter of the law. The problem is the law which is written in a way that allows easyJet to make the claims process as painful as possible. I have gone through this with a lot of stuff, most notoriously when dealing with landlords. On its face the law seems consumer friendly, but only when you try to use it, do you realize that you need to spend mont…
> On its face the law seems consumer friendly, but only when you try to use it, do you realize that you need to spend months/years wrestling with the company to get your measly few hundred euros back, and you might even need to engage a lawyer. I don't understand how anyone can fall for this after all this time. It's the case with all law. The politicians are not there for the people.
In many case the law as written might actually be consumer friendly, but case law tends to favor corporations which had more money to spend representing themselves.
Over time it’s a surprisingly subtle corruption of our legal system.
Re: Lawyers automate this, so why don't airlines?
#10Tangential question: why do some British people put an “x” at the end of every text, like the author’s mom?
The letter X is widely used at the end of text messages and emails to signify a "Kiss".
https://www.cyberdefinitions.com/definitions/X.html