A guide to live chat tools for startups
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A guide to live chat tools for startups
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Re: A guide to live chat tools for startups
#2I'm surprised papercups.io is not evaluated elixir, open source, 2 seats in their free tier. Easy and reliable. (no affiliation)
Re: A guide to live chat tools for startups
#3I'm surprised papercups.io is not evaluated elixir, open source, 2 seats in their free tier. Easy and reliable. (no affiliation)
Alex from Papercups here! Thanks for mentioning us :)
Here's the repo [0], website [1], and demo [2] for anyone who wants to check us out!
Re: A guide to live chat tools for startups
#4I'm surprised papercups.io is not evaluated elixir, open source, 2 seats in their free tier. Easy and reliable. (no affiliation)
Alex from Papercups here! Thanks for mentioning us :) Here's the repo [0], website [1], and demo [2] for anyone who wants to check us out! [0] https://github.com/papercups-io/papercups [1] https://papercups.io/ [2] https://app.papercups.io/demo
Great product and generous free tier for builders.
Re: A guide to live chat tools for startups
#5I've tried a number of chat tools including a few on this list. I'm a big fan of Crisp. Their mobile apps and usability I think is one of the simplest and cleanest to use (in contrast to article). Also the free tier is super generous and I've been running it for free on multiple sites for years.
For me a mobile app was a must and Crisp has one of the best.
Re: A guide to live chat tools for startups
#6[deleted]
Re: A guide to live chat tools for startups
#7I'm a late stage Intercom customer, very disappointed by their price gouging. I also find their 1 day support response time for existing customers, in contrast to immediate responses for new prospects very telling of their general ethos. This article is welcome.
Re: A guide to live chat tools for startups
#8I'm a late stage Intercom customer, very disappointed by their price gouging. I also find their 1 day support response time for existing customers, in contrast to immediate responses for new prospects very telling of their general ethos. This article is welcome.
Intercom is basically unusable for anyone who's not Enterprise. Which is baffling to me.
Re: A guide to live chat tools for startups
#9Our company recently "graduated" from Intercom's early-stage program. Intercom is a mediocre product but their pricing does not make sense whatsoever. I exchanged about 20 emails (while being very slow) with their account rep only to find out even they don't understand their own pricing.
Here's some hot mess that's going on:
* They A/B test their pricing page with completely different models. I've seen at least 3 different versions.
* They charge by "active users" over last 90 days. A person is considered active if they've logged in to the site or was sent an email.
* The pricing for products and add-ons are all over the place. In some places, they have an add-on listed as $199 (Product Tour) while others places have it as $119.
* They try different "bundle" packages but yet it's impossible to tell what products or add-ons are actually included in each.Re: A guide to live chat tools for startups
#10Our company recently "graduated" from Intercom's early-stage program. Intercom is a mediocre product but their pricing does not make sense whatsoever. I exchanged about 20 emails (while being very slow) with their account rep only to find out even they don't understand their own pricing. Here's some hot mess that's going on: * They A/B test their pricing page with completely different models. I've seen at least 3 dif…
The problem we always had was that per user pricing. This is fine if you’re a SaaS business with very high value per user, but if you’re B2C it’s very hard to make it work for most businesses because lifetime values are often several orders of magnitude lower.
Either their margin is so low that they need to charge like this, or they have just rules out whole markets on the basis of pricing.