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Dispatch – Open-source release of Netflix's crisis management framework

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Re: Dispatch – Open-source release of Netflix's crisis management framework

#3
post #2

You can also read it here: https://outline.com/p3PBUY Medium really annoys me, because I can't even scroll without disabling my adblocker.

I have Safari configured to open all medium.com pages directly in Reader Mode. Takes care of all the noise/interruptions they throw up on the screen.

Re: Dispatch – Open-source release of Netflix's crisis management framework

#6

So in other words another over-complicated ticket system

No, there's a lot more that goes into handling incidents that affect large production systems. Getting things back up as fast as possible, coordination, communication, getting the right action items out of it. There are tradeoff decisions that need to be made, executives and big customers picking up the phone.

This kind of tooling is what arises in an effort to automate and streamline incident response. When you're operating at Netflix' scale, each minute is precious and if a tool manages to save 45 seconds on each incident, it can be quite valuable.

Re: Dispatch – Open-source release of Netflix's crisis management framework

#7
post #5
post #2

You can also read it here: https://outline.com/p3PBUY Medium really annoys me, because I can't even scroll without disabling my adblocker.

Link doesn't work for me.

Weird, failed for me too - I refreshed and then it worked. Wonder why

Re: Dispatch – Open-source release of Netflix's crisis management framework

#10
post #6

So in other words another over-complicated ticket system

No, there's a lot more that goes into handling incidents that affect large production systems. Getting things back up as fast as possible, coordination, communication, getting the right action items out of it. There are tradeoff decisions that need to be made, executives and big customers picking up the phone. This kind of tooling is what arises in an effort to automate and streamline incident response. When you're o…

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