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CERN Ends Trial of Facebook Workplace

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Re: CERN Ends Trial of Facebook Workplace

#2
My company too has bought into this Facebook Workplace hype. The feedback from users is mixed. Some people like it. Most find it clumsy and cluttered. The notification system is totally useless and spammy. Almost every little update by anyone in your org is a notification. I see 100+ notifications everytime I log in. I don't know what value it brings or what problem it solves that is not already solved by email / distribution lists / IM.

Re: CERN Ends Trial of Facebook Workplace

#4

My company too has bought into this Facebook Workplace hype. The feedback from users is mixed. Some people like it. Most find it clumsy and cluttered. The notification system is totally useless and spammy. Almost every little update by anyone in your org is a notification. I see 100+ notifications everytime I log in. I don't know what value it brings or what problem it solves that is not already solved by email / dis…

What was your company using before Workplace?

Re: CERN Ends Trial of Facebook Workplace

#5
Interesting!

"Reactions were not always positive. Many people preferred not to use a tool from a company that they did not trust in terms of data privacy."

So the issue is just trust or the tool is not as useful? How would the results differ had someone else offered them a similar tool?

Re: CERN Ends Trial of Facebook Workplace

#6
I thought lack of control in the free offering of mattermost is one of the things people complain about the most.

It seems riot/matrix and rocket.chat seem quite popular. I liked the e2e in riot but it seemed a bit cumbersome. Rocket.chat was quite popular at CCC so I guess it's probably decent as well.

Re: CERN Ends Trial of Facebook Workplace

#8
Well no surprise there. FB is consistently on the dark side of the moral spectrum, at least kudos for being consistent. Scientists have privacy concerns and seemingly higher moral expectations, so paying for a tool like that with public money would not look good from any possible angle.

Do I understand correctly that they changed their pricing model to paid during trial, or have all control over data revoked? In a place like CERN that would probably be even security breach, even though its international project, US 3-letter agencies (and for-profit corporations) shouldn't have internal access like that.

Re: CERN Ends Trial of Facebook Workplace

#9
If I read it right and they had around 1k users after 3 years of trialling Workplace, I think it’s less a case of “ending the trial” as it is “pulling the cord on life support”.

The article distinctly makes it sound as if they only trialled because they were offered a generous free usage period, without a clear desire to actually integrate it into their daily routine.

The timeline suggests that they were onboarded in the early days of Workplace, and I would blame FB’s nascent enterprise sales team for being too immature to recognise what was a losing battle from the get go.

Re: CERN Ends Trial of Facebook Workplace

#10

I'm unsure why any company would prefer Workplace over Slack/Teams etc. They have far more features and basically not scathed in privacy troubles as FB is in right now.

“More” doesn’t mean better. As an ex-fb employee, I genuinely liked workplace as a replacement for slack. It forces a fundamentally different workflow, but has some very clear advantages — e.g. groups suck for near real time chat like slack offers, but is a much better format for long term search.
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