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Accenture sued over website redesign so bad it Hertz

theregister.co.uk

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Re: Accenture sued over website redesign so bad it Hertz

#2

Post by willhallonline »

This suggests so much that it is so important to choose the right partners for the job. Accenture has certainly made mistakes and I would presume that Hertz has a long contract to use Accenture as an outsourcing provider, so it may well not have been an option to use anyone else. But, what a farce.

Everyone has the ability to make mistakes, but you probably wouldn't hire a plumber to change your electrics. And I would think that the chances are that the actual work is being completed by people who have little understanding of the job they are supposed to be completing (and it appears maybe even the tools they are supposed to be using).

The extra frustrating things are that I am sure this will be used by people to suggest at why software projects fail; whereas, it is probably more symptomatic of a string of errors over project planning and understanding.

Re: Accenture sued over website redesign so bad it Hertz

#5

Post by manishsharan »

This is why you need to develop in-house talent for execution of strategic initiatives. The consultants are very useful for helping formulate strategy and they are worth the money. But implementation has to be done by the organization itself as the knowledge and network required to implement an initiative is deeply organic.

Once the management had settled on a strategic direction, they should have hired key executives , managers and architects and developers. They should have then supplemented this taskforce with contractors or even outsourcing companies.

Let Accenture own the whole initiative from soup-to-nuts was dumb. Fire that CIO!

Re: Accenture sued over website redesign so bad it Hertz

#8

Post by dentemple »

manishsharan wrote: post #5

This is why you need to develop in-house talent for execution of strategic initiatives. The consultants are very useful for helping formulate strategy and they are worth the money. But implementation has to be done by the organization itself as the knowledge and network required to implement an initiative is deeply organic. Once the management had settled on a strategic direction, they should have hired key executive…

Exactly.

All they wanted was a mobile-first website.

Did that really require a $32 million investment? An in-house team could've handled that for less, with more trust involved.

Focus on hiring good people!

Re: Accenture sued over website redesign so bad it Hertz

#9

Post by baud147258 »

unlimit wrote: post #3

I don't get the headline. "Accenture sued over website redesign so bad it Hertz". Are they trying to use Hertz instead of hurt??

It's the register, it's their habits of using tabloid-style headlines with those kind of jokes and puns, even if the content is not (always) outrageous. Personally when I submit a story from there, I'll transform the title to a "normal" headline, which is more readable and in-line with the expectation here; also many titles are too long for the HN title limit, so I have to do it anyway.
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