Mandrill has been down for over 30 hours with no explanation
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Re: Mandrill has been down for over 30 hours with no explanation
#2Disclaimer: it's my tweet that is linked in this story, and I submitted it. There's no news story as far as I know. Better links are appreciated.
Mandrill stopped delivering email at 04:51 UTC on the 4th of February. Nobody knows whether the received emails are lost, what the cause is, how soon any change will occur. It took Mandrill over 9 hours to acknowledge the issue.
They are posting the same message over and over, and have now been silent for over 9 hours.
Mandrill also recently got rid of their status page. A few months ago, their API has started returning nginx errors, and their status page looked like a Christmas tree; every reload would indicate different green/orange statuses. The certificate their MX servers uses is invalid (wrong domain), which prevents email delivery from compliant Danish email servers.
Re: Mandrill has been down for over 30 hours with no explanation
#3Disclaimer: it's my tweet that is linked in this story, and I submitted it. There's no news story as far as I know. Better links are appreciated. Mandrill stopped delivering email at 04:51 UTC on the 4th of February. Nobody knows whether the received emails are lost, what the cause is, how soon any change will occur. It took Mandrill over 9 hours to acknowledge the issue. They are posting the same message over and ov…
So it’s dead, then? At least those are not the signs of a healthy operation that just made a rectifiable mistake. Combined with the length of downtime, sounds really bad...
Re: Mandrill has been down for over 30 hours with no explanation
#4Disclaimer: it's my tweet that is linked in this story, and I submitted it. There's no news story as far as I know. Better links are appreciated. Mandrill stopped delivering email at 04:51 UTC on the 4th of February. Nobody knows whether the received emails are lost, what the cause is, how soon any change will occur. It took Mandrill over 9 hours to acknowledge the issue. They are posting the same message over and ov…
We're currently using Mandrill to send outbound emails, although we've had issues with some API calls, all the outbound emails we sent have been delivered.
Certain things like viewing email content look broken on certain emails which doesn't hurt the business, yet...
It's true though that this service is nearing death as hasn't had an update to any of its features since it merge with Mailchimp.
Looking to change service providers soon, as soon as we figure out how to render emails to html before sending. Mandrill has a `render` endpoint which makes this easy. None of the others have this yet.
Re: Mandrill has been down for over 30 hours with no explanation
#5I don't care about Mandrill (who uses it, anyway), but deeply concerned if I should expect same quality, incident response and attitude to customers from parent company — Mailchimp.
Re: Mandrill has been down for over 30 hours with no explanation
#6I don't care about Mandrill (who uses it, anyway), but deeply concerned if I should expect same quality, incident response and attitude to customers from parent company — Mailchimp.
That's what I was thinking. Who hasn't moved to Mailgun already?
Re: Mandrill has been down for over 30 hours with no explanation
#7Disclaimer: it's my tweet that is linked in this story, and I submitted it. There's no news story as far as I know. Better links are appreciated. Mandrill stopped delivering email at 04:51 UTC on the 4th of February. Nobody knows whether the received emails are lost, what the cause is, how soon any change will occur. It took Mandrill over 9 hours to acknowledge the issue. They are posting the same message over and ov…
Sounds pretty rubbish for you and their other customers :(
I'm afraid I don't have any answer for you, but I'm guessing quite a few people will be moving to sendgrid[1] - I'm not sure how I'd be able to trust a supplier after this lack of response to an outage.
Re: Mandrill has been down for over 30 hours with no explanation
#8Disclaimer: it's my tweet that is linked in this story, and I submitted it. There's no news story as far as I know. Better links are appreciated. Mandrill stopped delivering email at 04:51 UTC on the 4th of February. Nobody knows whether the received emails are lost, what the cause is, how soon any change will occur. It took Mandrill over 9 hours to acknowledge the issue. They are posting the same message over and ov…
Sounds pretty rubbish for you and their other customers :( I'm afraid I don't have any answer for you, but I'm guessing quite a few people will be moving to sendgrid[1] - I'm not sure how I'd be able to trust a supplier after this lack of response to an outage. [1] - https://sendgrid.com/use-cases/transactional-email/
We're actually moving to SES as we speak, and the move should be done in a few hours. It's something we had planned, but it just sucks that this is how a paid service gets terminated.
Re: Mandrill has been down for over 30 hours with no explanation
#9Disclaimer: it's my tweet that is linked in this story, and I submitted it. There's no news story as far as I know. Better links are appreciated. Mandrill stopped delivering email at 04:51 UTC on the 4th of February. Nobody knows whether the received emails are lost, what the cause is, how soon any change will occur. It took Mandrill over 9 hours to acknowledge the issue. They are posting the same message over and ov…
We're currently using Mandrill to send outbound emails, although we've had issues with some API calls, all the outbound emails we sent have been delivered. Certain things like viewing email content look broken on certain emails which doesn't hurt the business, yet... It's true though that this service is nearing death as hasn't had an update to any of its features since it merge with Mailchimp. Looking to change serv…
Yes, outbound has been solid for us, too. The issue is inbound. We literally have hundreds if not thousands of customer support agents unable to work because of this.
Re: Mandrill has been down for over 30 hours with no explanation
#10We moved over to SES a long time ago. Mandrill was basically the cheapest game in town, but their terrible service coupled with Mailchimp essentially abandoning the platform after their acquisition made us jump ship. I feel bad for anyone still using their service.