Internal Documents Show Apple Knew the iPhone 6 Would Bend
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Internal Documents Show Apple Knew the iPhone 6 Would Bend
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Re: Internal Documents Show Apple Knew the iPhone 6 Would Bend
#2"Apple argued […] that consumers could not have been uniformly exposed to any alleged misinformation or lies of omission because Apple keeps its iPhone boxes in the back of the [Apple] store, where customers aren’t allowed."
Re: Internal Documents Show Apple Knew the iPhone 6 Would Bend
#3Duh, its been the same way with all of their hardware manufacturing errors. The standard template is:
Numerous social media posts about the same problem.
Denials and costly fixes for them. To the point of specialized third party accessories. Remember the iPhone antenna “bands”?
Apple acknowledges the issue.
Class action lawsuit filed.
Leaks about Apple knowing about the issue months before any corrective action.
Re: Internal Documents Show Apple Knew the iPhone 6 Would Bend
#4"Apple argued […] that consumers could not have been uniformly exposed to any alleged misinformation or lies of omission because Apple keeps its iPhone boxes in the back of the [Apple] store, where customers aren’t allowed."
so apple is basically saying it's okay to make a defective product as long as you keep the packaging at the back of the store?
Re: Internal Documents Show Apple Knew the iPhone 6 Would Bend
#5Not going to defend Apple. But one doesn't have to be genius to find out that iPhone 6 would be more prone to bending than iPhone 5 (2x times thicker). The internal document doesn't proof anything. It's just numbers.
Re: Internal Documents Show Apple Knew the iPhone 6 Would Bend
#6This is Apple's modus operandi. The same thing happened with the early 2011 MBPros, which GPUs kept failing systematically, even after costly repairs.
It took a class action lawsuit for them to start refunding repairs and provide an actual solution, but by then it was far too late.
Re: Internal Documents Show Apple Knew the iPhone 6 Would Bend
#7Not going to defend Apple. But one doesn't have to be genius to find out that iPhone 6 would be more prone to bending than iPhone 5 (2x times thicker). The internal document doesn't proof anything. It's just numbers.
It's not just that they knew it would bend. The document shows that Apple also knew that bending from normal use would detach the Touch IC chip and render the phone unusable. They secretly addressed this in later iPhone 6 runs ("after internal investigation, Apple determined underfill was necessary to resolve the problems caused by the defect") while continuing to charge affected users $350 (generously reduced to $150 after media attention) to fix their bricks.
Re: Internal Documents Show Apple Knew the iPhone 6 Would Bend
#8Still holding out hope for the 2016 Macbook Pro keyboard class action and subsequent repair programs.
Re: Internal Documents Show Apple Knew the iPhone 6 Would Bend
#9"Apple argued […] that consumers could not have been uniformly exposed to any alleged misinformation or lies of omission because Apple keeps its iPhone boxes in the back of the [Apple] store, where customers aren’t allowed."
-I am quite possibly a bit slow here, but can anyone please explain how keeping the iPhone boxes out of reach of customers somehow gets Apple off the hook?
I am honestly puzzled as I am typing this on my non-bent, company-issue iPhone 6.
Re: Internal Documents Show Apple Knew the iPhone 6 Would Bend
#10Duh, its been the same way with all of their hardware manufacturing errors. The standard template is: Numerous social media posts about the same problem. Denials and costly fixes for them. To the point of specialized third party accessories. Remember the iPhone antenna “bands”? Apple acknowledges the issue. Class action lawsuit filed. Leaks about Apple knowing about the issue months before any corrective action.
Yeah and Papermaster being made scapegoat despite the issue mostly being Apple UI overestimating signal strength to the end user... but yeah, you be holding it wrong.