Google IT Support Professional Certificate
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Google IT Support Professional Certificate
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Re: Google IT Support Professional Certificate
#2How this certification program compares to CompTIA A+ ?
Re: Google IT Support Professional Certificate
#3Is this similar to other courses but just branded as Google or is there Google specific knowledge? Do you get a chance to work for Google after taking this course?
Re: Google IT Support Professional Certificate
#4There’s no better example of a dynamic, fast-growing field than IT support
Is this why IBM, DXC et al are laying off Western workers like it’s going out of fashion and offshoring those jobs as fast as they possibly can?
Re: Google IT Support Professional Certificate
#5There’s no better example of a dynamic, fast-growing field than IT support Is this why IBM, DXC et al are laying off Western workers like it’s going out of fashion and offshoring those jobs as fast as they possibly can?
I thought I just read about layoffs in all the big support centers in India? Are those similar jobs? Where is IBM, DXC et. al. sending the jobs or is that all just unrelated or my bad memory?
For some reason I thought the general trend lately was many Western countries were bringing support jobs back to their own countries.
Re: Google IT Support Professional Certificate
#6There’s no better example of a dynamic, fast-growing field than IT support Is this why IBM, DXC et al are laying off Western workers like it’s going out of fashion and offshoring those jobs as fast as they possibly can?
You can't really offshore swapping out a defective network cable or replacing a hard drive. I haven't looked at how they define an "IT Support Professional" but I'm assuming it's not just answering a phone and following a decision tree and saying "I'm very sorry to hear that you are still experiencing a problem" before each step. Anyone can do that with almost no training.
Re: Google IT Support Professional Certificate
#7Glad to see the partnership with Coursera for it. Althought MOOCs haven't changed the world in the way they were hyped, I still think they have incredible promise for stuff like this or for stuff like Udacity's training of new frameworks like React or working with Android.
Re: Google IT Support Professional Certificate
#8I'm not convinced that there is demand for a large number of IT Support Professionals, or if there is, there's not enough of a demand for employers to hire outside of the few tech hubs of the country. I've held A+, Network+, Project+, Security+, and CCNA certifications for a while now in the third largest city in Missouri, yet the only positions that have been available to me have been low-wage temporary contract jobs.
Re: Google IT Support Professional Certificate
#9IT Support will replace factories in Middle America. These are jobs that are 1)Trained quickly 2) Geographically distributed 3) Cheap. IT Support needs to be onsite for hardware, but any Software can be distributed in smaller cities or work from home. Maybe Google will have a real help line one day?
It is also a great path into technology for those who did get CS degrees from a top school.
Side note: In the video, all the Google VPs and Leads were sitting in bright offices. The IT staff sat in dark rooms with little or no windows. @2min mark, the IT staff look to be in a dungeon at night.
Re: Google IT Support Professional Certificate
#10>> the average starting salary is $52,000 according to the Bureau of Labor and Statistics
That's a decent salary for a Windows or network admin in middle America. Helpdesk positions are lucky to pay half that.