Google Fiber shut off customer’s service because she owed 12 cents

#1

Post by tolien » Thu, Sep 07, 2017, 11:04 PM UTC

Re: Google Fiber shut off customer’s service because she owed 12 cents

#2

Post by ehsankia » Fri, Sep 08, 2017, 12:33 AM UTC

Non-story, just a software bug. They reinstated it instantly and wiped the fee as soon as she called customer support.

#3

Post by Arzh » Fri, Sep 08, 2017, 12:34 AM UTC

And turned it on again once they were made aware of the dumb thing their automated system did, non story.

#4

Post by notyourday » Fri, Sep 08, 2017, 12:48 AM UTC

ehsankia wrote: post #2

Non-story, just a software bug. They reinstated it instantly and wiped the fee as soon as she called customer support.

Not understanding a difference between Cashflow and Accounting is quite a bit of a story.

#5

Post by ultimateedition » Fri, Sep 08, 2017, 12:59 AM UTC

Breaking news by award winning journalist JON BRODKIN -

Google customer service does job, resolves rare scenario that computer did not handle.

In other news, utopian future not yet achieved.