A man wouldn’t leave an overbooked United flight, so he was dragged off
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A man wouldn’t leave an overbooked United flight, so he was dragged off
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Re: A man wouldn’t leave an overbooked United flight, so he was dragged off
#2Legalities and contracts aside, I don't see why an airline would allow someone to board, and then remove them. That just can't end well.
Re: A man wouldn’t leave an overbooked United flight, so he was dragged off
#3Legalities and contracts aside, I don't see why an airline would allow someone to board, and then remove them. That just can't end well.
Sounds like it wasn't the normal overbooking procedure - it was overfull because of united employees.
Re: A man wouldn’t leave an overbooked United flight, so he was dragged off
#4Legalities and contracts aside, I don't see why an airline would allow someone to board, and then remove them. That just can't end well.
Very little that airlines do appears logical, looking from the outside in. Especially United. I've never had so much as a mediocre experience flying with them - it's always been notably terrible.
Re: A man wouldn’t leave an overbooked United flight, so he was dragged off
#5Today must be a fun day to be on United's PR team.
Re: A man wouldn’t leave an overbooked United flight, so he was dragged off
#6Someone on a different message board put this situation very well: By the letter of the law, United was correct - morally, they were not. Their 'contract of carriage' allows them to IDB (Involuntary Deny Boarding) to passengers due to overselling, and bump people off at-will. Depending on how delayed the passenger would be to their final destination, they would owe compensation (up to a max of $1350) for the trouble.
Unfortunately, the way this played out was pretty terrible. My hope would be that events like this could move United (and other airlines) to having more transparent overbooking policies and compensating people fairly, but that's not likely.
Re: A man wouldn’t leave an overbooked United flight, so he was dragged off
#7Everyone should have left the plane and stopped flying United in the future.
These things could be so simple and self-correcting if everyone acted instead of screaming oh my god.
Re: A man wouldn’t leave an overbooked United flight, so he was dragged off
#8The outrage mob is pushing this pretty hard.
Booting people off a plane is pretty shitty behavior for an airline. It's bad customer service and they should dealt with it earlier than after boarding.
But if they have to do it, the passenger shouldn't be allowed to just refuse.
This guy did. And he had to get dragged off the plane. I don't really see an alternative other than just letting anyone willing to scream to stay and then boot off another customer with dignity.
This is shitty service by united escalated unreasonably by the passenger.
Re: A man wouldn’t leave an overbooked United flight, so he was dragged off
#9This is just a guess...United needed to get a couple of pilots on the flight from Chicago to Louisville or else another flight would be delayed/canceled.
Only reason I can think of an employee would take precedence over passenger.
Re: A man wouldn’t leave an overbooked United flight, so he was dragged off
#10Someone on a different message board put this situation very well: By the letter of the law, United was correct - morally, they were not. Their 'contract of carriage' allows them to IDB (Involuntary Deny Boarding) to passengers due to overselling, and bump people off at-will. Depending on how delayed the passenger would be to their final destination, they would owe compensation (up to a max of $1350) for the trouble.…
The problem is that what's legal and what's ethical have diverged into two wholly different things. "The law" is now often used to aid in unethical activity, not to prevent it.