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Does Not Work

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Re: Does Not Work

#3
This is a huge pet peeve of mine. I know competent developers who interrupt me and simply say "X doesn't work". For the most part I appreciate that they're just using the phrase as a conversation starter and they do have more context to share. But why not share it in the first place? I either have to wait for them to elaborate, or ask for more information. Either way, the verbal dance just prolongs the interruption for no obvious benefit. I think of it in the same way as someone messaging me saying "hey" or "are you there?". Genuine question: am I being unreasonable/irrational to be frustrated by this?

Re: Does Not Work

#4
> If you are experiencing a problem of the nature of one of the first two in that list (does not compile or has a run-time exception), then somewhere, you’ve got an error message or an exception, and probably even a line number.

Thing is, in this particular project I'm in - most of the time - you don't.

Since our project is an in-browser text editor most of our bugs occur because the browser did something unexpected, like suddenly changed the selection, or inserted an element somewhere. In situations like these you usually don't get an error message or anything - just weird behaviour.

Normally our users report this by writing that pressing a button or using a shortcut "does nothing" - and that's fine.

When you're dealing with leaky abstractions on a day-to-day basis you sort of have to get used to bug descriptions like these.

Re: Does Not Work

#5

This is a huge pet peeve of mine. I know competent developers who interrupt me and simply say "X doesn't work". For the most part I appreciate that they're just using the phrase as a conversation starter and they do have more context to share. But why not share it in the first place? I either have to wait for them to elaborate, or ask for more information. Either way, the verbal dance just prolongs the interruption f…

Nope, and there's http://nohello.com to point people in the right direction.

Re: Does Not Work

#6
post #5

This is a huge pet peeve of mine. I know competent developers who interrupt me and simply say "X doesn't work". For the most part I appreciate that they're just using the phrase as a conversation starter and they do have more context to share. But why not share it in the first place? I either have to wait for them to elaborate, or ask for more information. Either way, the verbal dance just prolongs the interruption f…

Nope, and there's http://nohello.com to point people in the right direction.

> The same goes for "Hello -- Are you there?", "Hi Bob -- quick question.", "Do you have a sec ?", "yt?" and "ping". Just ask the question!

Actually, I'd prefer that coworkers don't start blowing up my phone/PC with chat alert beeps for an extended question until they've confirmed that I'm not in a meeting/trying to concentrate/etc.

Re: Does Not Work

#7
This drives me crazy. I've worked with people that describe fully working, well designed systems as "brittle" or "broken" or "don't ever use that" because they found one edge case or bug in them. And they don't elaborate, so when they sound so confident it discourages more junior engineers from using those systems so they build their own which results in them building actually brittle, broken systems.

For a couple I've had to learn to blatantly ignore their recommendations. It's is a real shame because if they've found bugs or edge cases then they probably actually do have experience with it. If it were possible to get more than "it sucks", they'd actually be great sources of experience and information but instead their wolf-crying has relegated them to just being noise.

Re: Does Not Work

#8
I spent a summer job in tech support, as I'm sure many on HN have at some point. "It doesn't work" is such a frustrating piece of information to hear. Especially when the reporter doesn't even tell you what "it" is, let alone what they think working looks like.

Re: Does Not Work

#9
post #4

> If you are experiencing a problem of the nature of one of the first two in that list (does not compile or has a run-time exception), then somewhere, you’ve got an error message or an exception, and probably even a line number. Thing is, in this particular project I'm in - most of the time - you don't. Since our project is an in-browser text editor most of our bugs occur because the browser did something unexpected,…

reporting that a particular button "does nothing" is a great bug report (from a user. from a colleague it's a little disappointing). It tells you the three important things you need for a bug report : what did you do, what did you expect, and what actually happened?. The problem with "doesn't work" is that it could mean anything, from "does nothing" to, to use the example in the article, "it launches missiles".

Re: Does Not Work

#10
post #5

Earlier quoted context omitted.

Nope, and there's http://nohello.com to point people in the right direction.

> The same goes for "Hello -- Are you there?", "Hi Bob -- quick question.", "Do you have a sec ?", "yt?" and "ping". Just ask the question! Actually, I'd prefer that coworkers don't start blowing up my phone/PC with chat alert beeps for an extended question until they've confirmed that I'm not in a meeting/trying to concentrate/etc.

if you're in a meeting/trying to concentrate/etc, then why is your chat status still set to available?
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