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Major HipChat outage

status.hipchat.com

1–8 of 8 posts

Re: Major HipChat outage

#3
post #2

"Uptime last 30 days: 100.00%"

I'll give them the benefit of the doubt and assume that's calculated 1 day in arrears... I actually only noticed they were down because we had an increase in our own app's errors which turned out to be our hipchat webhooks failing with 503s.

Either way I hope we get a root-cause analysis later, would be interesting to know what could take them completely down for 5+ hours. Presumably not a 'straightforward' bad deployment that could be rolled back.

Re: Major HipChat outage

#4
post #3
post #2

"Uptime last 30 days: 100.00%"

I'll give them the benefit of the doubt and assume that's calculated 1 day in arrears... I actually only noticed they were down because we had an increase in our own app's errors which turned out to be our hipchat webhooks failing with 503s. Either way I hope we get a root-cause analysis later, would be interesting to know what could take them completely down for 5+ hours. Presumably not a 'straightforward' bad deplo…

[deleted]

Re: Major HipChat outage

#5
post #3
post #2

"Uptime last 30 days: 100.00%"

I'll give them the benefit of the doubt and assume that's calculated 1 day in arrears... I actually only noticed they were down because we had an increase in our own app's errors which turned out to be our hipchat webhooks failing with 503s. Either way I hope we get a root-cause analysis later, would be interesting to know what could take them completely down for 5+ hours. Presumably not a 'straightforward' bad deplo…

I would be interested in a low level comparison of both HipChat/Slack's architecture and technology stack.

Re: Major HipChat outage

#6
post #3
post #2

"Uptime last 30 days: 100.00%"

I'll give them the benefit of the doubt and assume that's calculated 1 day in arrears... I actually only noticed they were down because we had an increase in our own app's errors which turned out to be our hipchat webhooks failing with 503s. Either way I hope we get a root-cause analysis later, would be interesting to know what could take them completely down for 5+ hours. Presumably not a 'straightforward' bad deplo…

[deleted]

Re: Major HipChat outage

#8
post #3
post #2

"Uptime last 30 days: 100.00%"

I'll give them the benefit of the doubt and assume that's calculated 1 day in arrears... I actually only noticed they were down because we had an increase in our own app's errors which turned out to be our hipchat webhooks failing with 503s. Either way I hope we get a root-cause analysis later, would be interesting to know what could take them completely down for 5+ hours. Presumably not a 'straightforward' bad deplo…

They addressed it on twitter and said it only changes once an incident is resolved but they will look at possibly changing that.