“Sonicwall products are not returnable”
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“Sonicwall products are not returnable”
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Re: “Sonicwall products are not returnable”
#2Dell EqualLogic™ and EqualLogic-branded products, Dell|EMC, EMC and VCE-branded products, Dell Compellent™ and Compellent-branded products, Dell KACE™ and KACE-branded products, Dell Force10™ and Force10-branded products, PowerVault ML6000 tape libraries, PowerVault DL and DR products, Dell SonicWALL™ and SonicWALL-branded products, Dell Wyse™ and Wyse-branded products, Dell Quest™, Quest™, ScriptLogic™ and VKernel™ branded products, Dell Software branded products, Dell Data Protection | Rapid Recovery and Dell Data Protection | Rapid Recovery branded products, Dell StatSoft and StatSoft-branded products, non-Dell-branded enterprise products, enterprise software, and customized products may not be returned at any time.
[http://www.dell.com/learn/us/en/uscorp1/solutions/us-return-...]
Re: “Sonicwall products are not returnable”
#3I sympathise, and I appreciate someone raising awareness of the situation. Perhaps the negative attention will prompt Dell to review this policy.
That said, is it really normal to expect to be able to return a non-faulty product once it's shipped, or unreasonable of Dell to refuse such returns if they don't want to sell on that basis?
In my country (the UK) there are consumer protection laws that include various rights to return goods purchased remotely for a short period even if they aren't defective. In principle, these are supposed to allow for not being able to inspect the actual product the way you could in person if you bought from a store. However, for better or worse, business customers do not enjoy the same legal protections as private individuals, and a lot of potentially one-sided terms that would be unlikely to stand up in a B2C context because of statutory protections seem to be routine in B2B sales.
Re: “Sonicwall products are not returnable”
#4This would be illegal in the EU. The US needs better consumer protection laws.
Re: “Sonicwall products are not returnable”
#5Did you buy it with a credit card? Most of them have additional protections that let you fix situations like this. Not sure if it applies to returns, but for instance I know you get a guaranteed extra warranty with anything you buy with your amex past the manufacturers, etc..
Re: “Sonicwall products are not returnable”
#6Dell EqualLogic™ and EqualLogic-branded products, Dell|EMC, EMC and VCE-branded products, Dell Compellent™ and Compellent-branded products, Dell KACE™ and KACE-branded products, Dell Force10™ and Force10-branded products, PowerVault ML6000 tape libraries, PowerVault DL and DR products, Dell SonicWALL™ and SonicWALL-branded products, Dell Wyse™ and Wyse-branded products, Dell Quest™, Quest™, ScriptLogic™ and VKernel™…
Seriously, Dell has no excuse for how ridiculously buried this information is. Let's take these terms and stick them where they actually belong, right next to all the other crap they make me agree to EVERY time I purchase something:
http://i.imgur.com/MTOujSd.jpg
Was that so hard, Dell? Was it?
Re: “Sonicwall products are not returnable”
#7I sympathise, and I appreciate someone raising awareness of the situation. Perhaps the negative attention will prompt Dell to review this policy. That said, is it really normal to expect to be able to return a non-faulty product once it's shipped, or unreasonable of Dell to refuse such returns if they don't want to sell on that basis? In my country (the UK) there are consumer protection laws that include various righ…
I think it's normal to ship back a non-faulty product that I realised was the wrong one...
I've done it with expensive routers/switches from Cisco and SFP+'s from various vendors.
Never had any issues either. Cisco even cross-shipped the gear we wanted.
Although I think corporate account vs one-offs make the difference here ;-)
Re: “Sonicwall products are not returnable”
#8I sympathise, and I appreciate someone raising awareness of the situation. Perhaps the negative attention will prompt Dell to review this policy. That said, is it really normal to expect to be able to return a non-faulty product once it's shipped, or unreasonable of Dell to refuse such returns if they don't want to sell on that basis? In my country (the UK) there are consumer protection laws that include various righ…
Usually the same product is more expensive when buying as a consumer, presumably because of the extra protections they get.
Re: “Sonicwall products are not returnable”
#9This would be illegal in the EU. The US needs better consumer protection laws.
Same in Brazil... You have 7 days to return anything you buy from the internet. For any reason.
Re: “Sonicwall products are not returnable”
#10Refuse to accept delivery on the second order, this will legally force Dell to refund. If Dell still refuses to refund, refute the charges with your card company, they are legally required to chargeback if you refused delivery; they will likely rule in your favor on the first order as well if you provide detailed documentation.